Janet Mba

JANET IFEGWU 🌐 46 Ishaga Road, Off Luth Road, Surulere-Lagos, Nigeria​-| - | taskmateai.co PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with a strong background in administrative support, customer service, and business operations. Over the years, I have helped businesses streamline workflows, improve communication, and enhance efficiency. My expertise lies in managing emails, scheduling appointments, handling data, and ensuring that day-to-day operations run smoothly. I thrive in fast-paced environments where adaptability and problem-solving are key to success. HIGHLIGHTS & IMPACT ✔ Reduced email response time by 60%, ensuring prompt communication with clients and stakeholders.​ ✔ Saved over 10 hours per week for executives by implementing a structured scheduling and task management system.​ ✔ Boosted customer engagement by 40% through improved follow-up strategies and better CRM management.​ ✔ Developed an organized digital filing system, reducing document retrieval time by 50%.​ ✔ Managed high-volume administrative tasks, improving overall workflow efficiency. CORE SKILLS ✅ Administrative Support: Organizing schedules, managing records, and coordinating operations.​ ✅ Email & Calendar Management: Handling inquiries, scheduling appointments, and optimizing communication.​ ✅ Customer Support: Managing client relationships, responding to inquiries, and ensuring excellent service delivery.​ ✅ Data Management & Organization: Maintaining structured reports and improving documentation processes.​ ✅ Tech-Savvy & Adaptable: Skilled in Microsoft Office, Google Workspace, Slack, Trello, Asana, and CRM tools.​ ✅ Problem-Solving & Time Management: Ability to multitask, prioritize tasks, and handle challenges efficiently. WORK EXPERIENCE Virtual Assistant | Administrative & Client Support Affluent Connections (Remote) | September 2024 – February 2025 ●​ Managed executives’ calendars, ensuring efficient scheduling and conflict-free appointments. ●​ Handled high-volume email correspondence, cutting down response time by 60%. ●​ Assisted in tracking payments and invoices, ensuring financial records remained up to date. ●​ Improved team coordination, reducing project turnaround time by 20%. Project Management & Data Intern Excelerate Internship Program | October 2024 – December 2024 ●​ Assisted in organizing and tracking project data, reducing reporting errors. ●​ Created structured workflow systems to keep tasks on schedule and improve team productivity. Virtual Assistant | Administrative Support Pearland (Remote) | January 2024 – December 2024 ●​ Provided general administrative support, including document preparation and email management. ●​ Assisted in scheduling tasks and meetings, keeping operations running smoothly. Customer Support Specialist Favour Computers Institute, Aba, Abia State | January 2023 – December 2023 ●​ Responded to customer inquiries, ensuring prompt and effective solutions. ●​ Maintained a customer database, improving follow-ups and retention strategies. ●​ Helped reduce issue resolution time by 50% by implementing an efficient support system. Teaching Assistant | Administrative Support NYSC, Kingdom Heritage Model School, Calabar | September 2021 – July 2022 ●​ Organized and maintained student records, ensuring accurate documentation. ●​ Assisted in administrative tasks and event coordination. EDUCATION & CERTIFICATIONS B.Sc. Industrial Relations & Personnel Management – Michael Okpara University of Agriculture, Umudike​ Virtual Assistant Certification – ALX Africa (August – October 2024)​ Digital Skills Certification – Digital Witch Support Community (May – June 2024)​ ICT Certification – MOUAU ICT Center (January – March 2020) TOOLS & TECHNOLOGIES ✔ Email & Calendar Management: Gmail, Outlook, Google Calendar​ ✔ Project Management: Trello, Asana, Monday.com​ ✔ Collaboration Tools: Slack, Microsoft Teams, Zoom​ ✔ CRM & Data Tools: HubSpot, CRM, Google Sheets, Microsoft Excel WHY HIRE ME? ✔ Proactive & Efficient: I don’t just complete tasks—I look for ways to improve processes and make things run smoother.​ ✔ Strong Communication & Organization Skills: I handle multiple tasks at once while keeping everything structured and on track.​ ✔ Tech-Savvy & Adaptable: Whether it’s using new tools or adjusting to changing priorities, I learn fast and stay ahead.​ ✔ Results-Oriented: My focus is on delivering measurable improvements that save time, reduce workload, and enhance productivity. Let’s connect! I’d love to bring my skills and experience to your team.