Janet Canlapan

JANET CANLAPAN SOCIAL MEDIA / VIRTUAL ASSISTANT Email: janet.navales02@gmail .com LinkedIn: Janetcanlapan C an la pa n CONTACT ABOUT ME My name is Janet and I've been in the world of online Freelancing since the year 2019 when I decided to quit my job in BPO Industry for 3 years and build an online career. I'm a Social Media Manager, Virtual Assistant and Ads Manager. I have over 3 years experience in various fields. I help clients build and optimize their social media pages organically. To help business define their brand and thrive online. SKILLS Administrative task Content designer Social Media Manager Basic video editing Content Researcher Graphic design Instagram: Canlapan.janet27 Community management Edit, publish Podcast Lead generation Facebook Ads Manager Website: https://sites.google.co m/view/janetcanlapan/ home Post LinkedIn & FB events Data Mining Handling Email LinkedIn Coordinator Well-versed in technology Create SM Analytics & Reports Skype: live:janet.can27 WORK EXPERIENCE Virtual Assistant/ Social Media, Shadow Office Solutions (Positive Real Estate AU) 03/2021 —----➢ LinkedIn Coordinator ➢ Create daily, weekly and EOM organic sm stats report ➢ Create and send emails ➢ Data based management used Salesforce and Marketing Cloud ➢ Create graphics for posting on Canva ➢ Research social media content ➢ Do administrative task ➢ Edit and pulish Podcast in Wordpress Ja ne t Location: Bacoor City, Province of Cavite Philippines 4102 EDUCATION Computer Technician | 2011 - 2013 Datacom Institute Of Computer Technology, Phil. BS Office Administration | 1997 - 1998 Phil. CERTIFICATION ● ● Facebook Ads marketing (FB Coaching Program) Social Media Management (Elevate Tutoring) Virtual Assistant/ Social Media Girl Boss Secrets (Brand & Marketing Agency) 03/2021 - 09/2022 ➢ Do administrative task ➢ Research content ➢ Create and send emails ➢ Post, create and schedule SM content ➢ LinkedIn lead gen ➢ Send email daily ● ● ● Canva Pro Basic to Advance (Udemy) Social Media Marketing (Udemy) Facebook Ads & Facebook Marketing Funnel Crash Course- 2020 (Udemy) Tesda NC II Tools used/ CRM Virtual Assistant, Freelance 11/2020 - 02/2021 ➢ Resource network, Skip tracing, Outreach marketing, ➢ Create daily, weekly and EOM Report ➢ Create and sent emails using MS outlook ➢ Data based management used Monday.com tool ➢ Taking calls ➢ Facebook Ads Appointment Setter, LCIS 11/2019 - 03/2020 ➢ Cold calling pre-qualify business owners about their insurance ➢ Email, schedule, track opportunities ➢ Use Pipedrive CRM to manage the task Appointment Setter, Sitel Philippines 09/2018 - 05/2019 ➢ I do outbound calls from UK consumers offering them to switch from standard meter to a smart meter and schedule the installation in behalf of the Engineers Customer Service, Teletech Philippines 10/2017 - 01/2018 ➢ Take incoming calls from customers and store sales representatives to Port the mobile number to another network provider or vice versa. If there's an error while transferring the number we contact the network provider to resolve the error on their end. Ja ne t Salesforce Marketing Cloud LinkedIn Sales Navigator Google Drive Gmail Monday.com Canva Filmora 9 Hubstaff Timedoctor Hootsuite Eclincher Falcon Agency Zoom MS Outlook MS Office Application Facebook Bus Manager Dialer People & Task PAT Pipedrive ➢ Community/ group management C an la pa n ● Communication Tools: Slack, Discord, Telegram, Workplace Customer Service, Visaya KPO 01/2017 - 09/2017 ➢ Takes inbound calls answering customer queries about their drone camera, doing assessment and evaluation of repair if the unit is crash or broken and routes call to other departments for unresolved issue Technical Support, Convergys Philippines 05/2016 - 12/2016 ➢ A chat support specialist helping in troubleshooting computers if a customer encountered a problem with their Windows Operating System we do remote access run windows update the latest version, run anti-virus software, help to uninstall and reinstall Windows application software and assist in navigating around applications. Technical Support, Sitel Philippines 05/2015 - 12/2015 ➢ Take inbound calls, assist phone troubleshooting of printer for hardware and Ja ne t C an la pa n software, perform remote access if the issue is driver or software installation, not printing, the printer is not connected to a computer, ink replacement. Do upselling for printers and inks take phone orders and payment and routes calls to another department, if the issue is unresolved