Janet Bada

Janet Bada Customer Service Advisor/ Digital Strategist- - United Kingdom PROFILE I am an accomplished Customer Service Representative with over four years of professional experience, dedicated to providing exceptional service. My primary focus is to meet customer needs with a strong emphasis on problem-solving, effective interpersonal communication, and maintaining a high standard of professionalism. I am a strong digital enthusiast, with a knack for digital automation, and using relevant digital tools to enhance my ability and deliver top-tier service. PROFESSIONAL EXPERIENCE Customer Service Advisor/ Content Creator F7 Apparel 04/2023 – present | London, United Kingdom I courteously respond to customer inquiries, concerns, and complaints via WhatsApp messenger, Facebook messenger, Instagram, and email platforms, ensuring a consistent and exceptional customer experience I created a database of over 500 popular customer inquiries which were used to gain actionable insights into creating a new fashion line for the F7 Apparel business Introduced the use of automation tools in the digital team for sending bulk emails to customers for newsletters and product announcements (SendGrid, MailChimp, GetResponse and more) With a good understanding of buyer personas for the business, I handle content ideas generation on social media platforms Collaborate with the quality control team to ensure product quality and consistency, addressing any quality concerns raised by customers. • • • • • Software Customer Support BashBop ( remote) 01/2023 – 04/2023 | London, United Kingdom I used Hubspot for Customer Relationship Management. When leads are generated, I reach out and document the customer's stage in the user journey. I collaborated with the technical team using tools like Jira and Microsoft Office - for sharing spreadsheets, documents, and more. I work with a team of customer service advisors to handle client-facing problems with the users of our SAAS platforms; Bashbop and Visilinx, on ZenDesk and Tawk.to I receive incoming calls from customers and potential customers using the 8x8 cloud telephony system I take part in video conferencing with users - using Zoom and Google Meet - when needed to drive product knowledge, and also solve non-technical user issues before escalating to the tech team • • • • • Social Media Manager Digital Consult Network 01/2021 – 12/2022 | Lagos, Nigeria Develop and execute comprehensive social media content strategies for businesses managed by Digital Consult Network I worked towards aligning brand images and goals, ensuring consistent messaging across all platforms. Curated engaging and visually appealing content, including images, videos, graphics, and written posts using digital tools such as InShot, CapCut, TikTok Creator, and more Introduced the concept of content planning and scheduling using tools like Sprout Social, Buffer, Hootsuite, and more Managed leads on the Hubspot CRM and updated the CRM with important information when contacts were made to the generated leads • • • • • Digital Analytics Intern Devs N Techies 11/2018 – 01/2021 | Lagos, Nigeria Worked with designers, developers and digital marketers at Dev n Techies and gained a strong understanding of digital mix and marketing channels Managed the Google Analytics platform to understand trends and patterns in the user acquisition strategy for the brand Took part in paid activities on the digital platforms - SEO, Facebook and Google Advertising - for special activations and product awareness activities • • • SKILLS 8X8 Cloud Telephony Microsoft Office 365 Hubspot CRM MailChimp WordPress Zendesk Shopify 3CX Cloud Telephony Google Analytics Search Engine Optimization Content Development WhatsApp Business EDUCATION MSC, Data Science and Artificial Intelligence University of Hull Bachelor of Science (BSc) Obafemi Awolowo University Fundamentals of Digital Marketing Google Digital Skills for Africa 01/2023 – present | Hull, United Kingdom 2013 – 2018 | Ile-Ife, Nigeria 2021