Janet Asante

. . Greater Accra, Ghana Janet Asante - - in/janet-asante- SUMMARY Dedicated and detail-oriented professional with experience in administrative support, customer service, and financial operations. Skilled in office management, document processing, and client relations. Strong organizational abilities with excellent communication and teamwork skills. Seeking opportunities to leverage my expertise in a dynamic and growth-oriented environment. EXPERIENCE Administrative Assistant (Part time) December 2024 - Present, Remote Stafflink Ghana • Utilizing Microsoft Outlook for coordinated correspondence and scheduled meetings facilitates efficient communication with team members and clients. • Sorted and prioritized emails using email client filters, achieving a timely response rate. • Maintain and organize digital records, ensuring efficient document management. • Assist in coordinating virtual events, training sessions and organizational activities. • Facilitated efficient operations by ensuring effective communication with team members and external stakeholders through email and virtual conferencing software. • Enhanced communication flow by monitoring and organizing emails, ensuring timely responses and follow-ups. Relationship Officer July 2024 - February 2025, Adum, Ghana Sinapi Aba Savings and Loans, Kumasi, Ghana • Executed strategic outreach initiatives that boosted customer acquisition by 25% and expanded the loan portfolio. • Assisted customers in opening and managing accounts while providing financial policies and regulations. • Processed loan applications, ensuring compliance with financial policies and regulations and timely disbursement. • Followed up on loan repayment and implementation strategies for loan recovery. • Forged connections with a diverse client base, implementing tailored solutions and maintaining consistent engagement. Secretary May 2024 – June 2024, Kumasi, Ghana Balm of Gilead Alternative Clinic • Handled high volume of incoming calls and inquiries with a professional demeanor, enhancing communication efficiency. • Utilized document management systems to categorize and store official paperwork efficiently, reducing retrieval time by 30%. • Coordinated front-desk activities, ensuring a welcoming environment for all visitors. • Organized and updated filing systems for enhanced efficiency and security of office documentation. National Service Personnel November 2022 - October 2023, Adum, Ghana Ghana Revenue Authority • Delivered organized administrative assistance through strategic planning and efficient resource management. • Streamlined document handling processes using Microsoft Office Suite, achieving a 40% reduction in processing time. • Facilitated visitor interactions using proficient communication techniques, boosting guest satisfaction. Intern September 2021 - December 2021, Kumasi, Ghana Atwima Nwabiagya North District Assembly • Assisted the Human Resource Manager with administrative duties. • Assisted in categorizing office documentation, ensuring comprehensive file system for efficient retrieval. • Crafted a positive initial impression by guiding visitors through clear signage and improved communication. • Leveraged office administration skills to handle official document processing, maintaining accuracy and efficiency. EDUCATION . . BSc. Development Planning Kwame Nkrumah University of Science and Technology (KNUST) • Kumasi, Ghana • 2022 • 2.7 Anglican Senior High School • Amakom, Kumasi • October 2015 – May 2018 • General Arts – Economics, Elective Mathematics, Geography, Government. INVOLVEMENT Vice President Anglican Senior High School • KASS-SING • February 2017 - May 2018 Core member Anglican Senior High Schoo • Auditor, Writers and Debaters Club • May 2017 - April 2018 SKILLS Soft Skills: Strong Communication & Interpersonal Skills Presentation & Public Speaking Organizational & Time Management Teamwork & Collaboration Ability to Multitask & Adapt in Fast-Paced Environments Technical Skills: Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Office Administration & Document Management