Janet Anne Saurin

Janet Anne S. Saurin #30 Cyrus St. Kingsville Subdivision, Antipolo City-(- Skype id: janetsaurin EDUCATION June 2007 – March 2011 University of Santo Tomas Bachelor of Science in Tourism (Cum Laude) EXPERIENCES Corporate Travel and Marketing Coordinator Unicons Business Services Inc - Airespring Inc. October 01,- own Center Jupiter St. cor N Garcia Makati  Handled travel requests for company managers, executives and directors  Organized travel through booking tickets and accommodation, securing rental transportation, etc.  Ensured that travel needs were met within the constraints of the company travel budget  Provided invoices, receipts to accounting department for proper handling of payments and reimbursements  Recorded financial transactions in bookkeeping software (QuickBooks)  Prepared marketing reports by collecting, analyzing, and summarizing sales data  Monitored budget and expenses for events, tradeshows, meetings, etc. Corporate Travel and Ticketing Consultant Changi Travel Services Pte Ltd October 10, 2016 Changi Airport Terminal 1, Singapore 819642  Handled corporate accounts for reservation of air tickets, accommodation, ground transportation and travel documents such as visa  Answered incoming calls and replied to email travel requests/ inquiries of clients  Generated billing exchange orders and invoices for clients (Athena) Senior Travel Desk Specialist Synnex Concentrix Corporation April 01, 2014 G/F E-Commerce Plaza Building, Eastwood City Quezon City  Monitored and delegated incoming and ongoing requests  Ensured that requests were catered and met the Service Level Agreement (SLA)  Evaluated workload of each travel specialists on duty  Conducted quality control assessment and performed necessary coaching to team members  Prepared reports for quality control and travel expenses Travel Desk Specialist Synnex Concentrix Corporation November 05, 2013 G/F E-Commerce Plaza Building,, Eastwood City Quezon City  Handled travel requirements such as the reservation of air tickets, accommodation, ground transportation for the company’s employees, executives and client  Coordinated with different suppliers to achieve best rates for travelers Guest Services Officer Club Paradise Resort Euro- Pacific Resorts Inc. September 28, 2012 Dimakya Island, Coron, Philippines  Assisted guests in the check- in/ check- out procedures  Prepared Resort in- house guest lists for different departmental use  Coordinated with different departments and staffs for the arriving and departing guests  Organized tour activities, boat and land transfers for guests  Handled inquiries, requests and complaints of guests and assured timely response and satisfaction in will be given Customer Service Agent Cebu Pacific Air Topserve Manpower Solutions Inc. July 17, 2011 Ninoy Aquino International Airport Terminal 3, Pasay City  Attended to passenger check- in and boarding procedures  Handled passengers inquiries regarding flight status, ticket availability, baggage allowance and other concerns that required special assistance  Prepared flight documentation after each flight departed SEMINARS/CONVENTIONS ATTENDED Amadeus Basic Reservations and Ticketing Bugis, Singapore October 2016 Sabre Basic Reservations and Ticketing UE Bizhub, Singapore November 2016 Customer Service Agent Training Cebu Pacific Air Salem Complex, Old Domestic Road/ NAIA Terminal 3 June 17, 2011  Airport Standards and Procedures, Ramp Handling, Aviation Security, Dangerous Goods, Systems training (Sky speed & Sky port), Documentation, Ideal Customer Journey Workshop