Janet Alekwu
$10/hr
Customer Support Specialist | Empathetic & Fast Email/Chat Support | CRM & Helpdesk Management
ALEKWU JANET EYOKE
Customer Support Specialist | Email, Chat & Phone Support | CRM & E-commerce Support
Lagos, Nigeria | LinkedIn | Email & Phone: Available on Request.
PROFESSIONAL SUMMARY
Customer Support Specialist experienced in resolving 40-50 customer inquiries daily across email, live
chat, and phone channels in fast-paced support environments. Skilled in troubleshooting order,
payments and account issues and guiding customers through step-by-step solutions.
Known for maintaining accurate records in CRM Systems, improving issue resolution time, and customer
satisfaction.
SKILLS
●
●
●
●
Customer Inquiry Resolution
Email, Chat & Phone Support
Troubleshooting & Issue Resolution
Order and Account Support
●
●
●
●
Customer Complaint Handling
CRM & Ticketing Systems
Customer Retention & Satisfaction
Customer Relationship Management
●
●
●
●
●
Google Workspace
Microsoft 365
Zoom
Loom
Shopify
TECHNICAL TOOLS
●
●
●
●
●
Zendesk
Freshdesk
Intercom
Hubspot
Slack
PROFESSIONAL EXPERIENCE
Customer Support Representative – Egatee Online NG (B2B E-commerce)
December, 2024 – Present
● Resolve 40-50 customer inquiries daily across email, live chat, and phone, resolving issues and
providing clear solutions.
● Identify root causes of order, payment, and account issues, helping customers complete purchases
successfully and resolving about 75% of cases on first contact
● Guide customers through checkout and account processes on Shopify, reducing abandoned
purchases by approximately 15%
● Maintain accurate CRM records for customer interactions, case updates, and follow-ups.
Retail Sales Associate – Goodnicious Hair and Beauty
January, 2022 – October, 2024
● Assisted 15-25 customers daily with product selection and purchase decisions.
● Responded to product and pricing inquiries in-store and by phone.
● Processed daily sales transactions using POS systems, ensuring accurate transactions and checkout.
EDUCATION
B.Sc. Business Administration
University of Lagos, Nigeria.
TRAININGS / CERTIFICATIONS
IT Support Training - Digital Witch
February, 2026 - March, 2026
