Janet Aklah

Janet Aklah Operations and Project Coordinator Professional Summary A focused and highly organized Operations and Project Coordinator with extensive experience managing business workflows, coordinating cross-functional teams, and delivering projects on time. Adept at building operational systems, tracking performance, and executing a wide range of administrative and project management functions with precision. Brings strong communication skills and the ability to adapt quickly to fast-paced and dynamic work environments. Core Competencies ● Workflow Management● Project Planning & End-to-End Delivery● CRM & Workflow Automation ● Task & Project Coordination● Onboarding & Systems Setup● SOP Development & Documentation ● Executive Admin Support● Documentation & Reporting● Email Management Skills & Proficiencies • Operations & Systems: Workflow optimization, SOP development, process documentation, quality control, KPI tracking, operational reporting, bottleneck identification • Project Coordination: Task management, scheduling, milestone tracking, deliverable handoffs, cross-functional team alignment, remote project execution • CRM & Automation: HubSpot, Salesforce, Apollo, Make.com — pipeline management, automated workflows, CRM data hygiene, system setup • Administrative & Executive Support: Calendar management, meeting coordination, correspondence, travel planning, confidential document handling, board meeting preparation • Data & Reporting: Data entry, Excel & Google Sheets, database management, performance dashboards, data verification • Languages: English (Fluent) Experience Freelance Operations & Project CoordinatorFeb 2026 – Present Remote — (Upwork) • Managed end-to-end operations setup for international clients, including workflow builds and SOP documentation. • Led and coordinated remote teams, ensuring accountability and consistent delivery across all projects. • Restructured and built client workspaces on ClickUp, setting up task hierarchies, automations, and team workflows from scratch. • Created SOP documents and process documentation using Notion to support smooth team operations. • Automated repetitive client workflows using ClickUp automations and Make.com to improve efficiency. • Managed multiple concurrent client engagements remotely, handling scoping, scheduling, and delivery independently. 3H Compliance GroupJun 2025 – Jan 2026 Social Media & Operations ManagerFreelance • Built scheduling systems, checklists, and quality control processes to keep daily publishing consistent across four platforms. • Track account growth metrics and compile weekly performance reports for leadership. • Manage community engagement by responding to comments and messages to foster brand loyalty. • Stay updated with social media trends and best practices to maintain brand relevance. Timproxy LimitedJan 2018 – May 2025 Administrative & Logistics ManagerLekki, Lagos State, Nigeria • Led and supervised team members, ensuring accountability and consistent performance across daily operations. • Coordinated daily logistics operations, including shipment scheduling, inventory tracking, and vendor management. • Created SOPs and communication frameworks that reduced errors and brought clarity to daily execution. • Coordinated employee onboarding and system access setup for new hires. • Implemented remote collaboration tools (Zoom, Slack, Microsoft Teams, Trello) across a distributed team. • Supported executive leadership with calendar management, meeting preparation, and confidential correspondence. Chicken Republic NigeriaAug 2014 – Jul 2015 Marketing Representative,Ikoyi, Lagos State, Nigeria • Handled high-volume inbound queries across phone, email, and chat while consistently hitting resolution targets. • Resolved customer complaints promptly by finding quick and effective solutions. • Maintained accurate records and followed up to ensure all issues were resolved to the customer's satisfaction. SwiftKashApr 2020 – Feb 2021 Customer Support Representative • Handled high-volume inbound queries across phone, email, and chat while consistently hitting resolution targets. • Resolved customer complaints promptly by finding quick and effective solutions. • Maintained accurate CRM records and followed up to ensure all issues were resolved to full resolution. Education National Open University of Nigeria2022 – 2025 BSc Business AdministrationLagos, Nigeria Moshood Abiola Polytechnic2015 – 2017 National Diploma (ND), Business AdministrationAbeokuta, Ogun State, Nigeria Digital Witch Support CommunityAugust 2023 Freelance Virtual Assistant TrainingNigeria Certifications & Training • Data Entry Certification — AccountingHub Academy • Customer Service: Problem Solving & Troubleshooting — LinkedIn Learning • ALX Virtual Assistant Programme • Digital Marketing Fundamentals — The Digital School • Interpersonal Relationships — Project Management Institute • Freelance VA Training — Digital Witch Support Community (2023) Tools & Platforms ● ClickUp • Asana • Trello • Notion● Slack • Microsoft Teams • Zoom • Calendly ● HubSpot • Salesforce • Apollo • Make.com● Freshdesk • Zendesk ● Microsoft Office Suite • Google Workspace • Canva • ChatGPT / AI Tools