Janet Agada

JANET AGADA No. 9 Smile Assembly, Kubwa, Abuja, FCT 90001 ◆ - ◆ - LinkedIn: linkedin.com/in/janet-agada-6a- PROFESSIONAL SUMMARY Talented individual with strong communication and collaboration skills seeks role in product management. Confident in planning and leading projects to achieve cost, quality and timeframe targets. Technically-minded to support product design and development improvements. WORK HISTORY Associate Product Manager (Hybrid), 02/2024 - Current Sirleaf Software Development Agency - Abuja, FCT • Coordinate user testing, gather feedback, and analyze data to drive product improvements. • Manage calendars, schedule meetings, and coordinate travel arrangements for executives. • Handle correspondence, emails, and phone calls on behalf of senior leadership. • Prepare expense reports, invoices, and other financial documentation. • Serve as a point of contact between product teams, executives, and external partners. • Facilitate effective communication and information flow within the organization. • Assist in project planning, task assignment, and progress tracking. • Actively contribute to a culture of innovation, collaboration, and continuous improvement within the organization. Virtual Administrative Assistant, 01/2020 - 02/2024 Primedge Technology - Abuja, FCT • Assisted managers in compiling and organizing materials for meetings. • Organised travel and accommodations arrangements within assigned budgets. • Assisted with financial tracking and budget enforcement by approving financial expenditures. • Planned and scheduled meetings, creating agendas and minutes as needed. • Created email notifications, invitations and agendas for meetings, events and appointments. • Prepared and distributed meticulous notes and high-quality reports within deadlines. Customer Service Representative (Feedback Manager), 12/2022 - 05/2023 Dews and Petals Ltd - Abuja, FCT • Assisted customers with varying questions using product knowledge and service expertise. • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. • Participated in regular training to maintain up-to-date knowledge on company products and policies. • Managed high-volume customer queries simultaneously through effective multitasking. • Handled phone, email and social media enquiries with consistent customer service across multiple channels. SKILLS • Business Administration • Employee Promotion • Product Promotion • Financial Management EDUCATION Bachelor of Science: Biochemistry, 10/2015 - 02/2021 Kaduna State University - Kaduna, Kaduna State. CERTIFICATIONS • • • • • Software Product Management: University of Alberta, Coursera - Feb 2024. Becoming a Product Manager: A Complete Guide, LinkedIn - Dec 2023. Technical Product Management, LinkedIn – Dec 2023. Google Project Management Course, Coursera – Oct 2023. The Project Manager Course: Beginner to PROject Manager, Udemy - Sept 2023.