Janelle Diel Garcia

I am a Sales Development professional with over 7 years of experience in B2B outbound sales, lead generation, appointment setting, and team leadership across SaaS, financial services, and outsourcing environments. My career has been built around driving pipeline growth, managing client relationships, and consistently delivering high-quality outbound results in fast-paced, remote settings.

I started my career in customer service and financial operations roles with companies such as JPMorgan Chase and PayPal, where I developed a strong foundation in communication, problem-solving, attention to detail, and handling high-pressure, customer-facing responsibilities. These early experiences shaped my ability to stay calm, accurate, and effective in fast-moving environments.

I later transitioned into sales development, where I focused on outbound prospecting, cold calling, email outreach, and LinkedIn engagement. Over time, I advanced into a Team Lead role where I managed multiple SDR accounts simultaneously, handled client communications, and supported the execution and performance of different outbound campaigns.

A key part of my experience is appointment setting and pipeline development. I have consistently handled high-volume outreach (100+ daily touches), qualified leads, and booked meetings for US-based clients. I am comfortable following structured scripts while maintaining a natural, consultative tone that helps build trust and increase conversion rates.

Beyond execution, I take a data-driven approach to performance. I regularly analyze campaign results, identify gaps in messaging or targeting, and refine strategies based on observed outcomes. In my previous roles, I did not only execute tasks but also assessed performance trends and adjusted outreach approaches to improve engagement and overall results.

I am highly experienced with CRM platforms such as Salesforce, HubSpot, and Zoho, and I am confident in managing pipelines, updating records accurately, and tracking KPIs to ensure visibility and accountability across all activities. I am also comfortable working with productivity tools such as Google Workspace, Microsoft Office, and Slack in remote team environments.

What sets me apart is my combination of consistency, ownership, and adaptability. I take responsibility for my targets, stay organized across multiple priorities, and continuously look for ways to improve performance. I am also highly coachable and open to feedback, always aiming to refine my approach and grow within the role.

I thrive in structured, performance-driven environments where results matter and where I can contribute directly to business growth through consistent outbound execution, strong communication, and reliable follow-through.

I am currently seeking opportunities where I can apply my experience in appointment setting, outbound sales, and client-facing communication to help teams build strong pipelines and achieve measurable growth.