Janella Lorraine Ganzon

I am experienced in delivering exceptional multichannel customer support via phone, live chat, messaging platforms, and email handling international accounts such as Airbnb, Verizon, and eBay UK. Adept at resolving inquiries promptly, de-escalating concerns and ensuring seamless communication to drive customer satisfaction.

My KEY expertise are as follows:

• MutiChannel Support-Being able to manage high-volume inbound/outbound chats/messages/calls and email correspondence wile maintaining professionalism and accuracy.
• E-Commerce Platform Management-Extensive experience as an Amazon/eBay/Walmart Virtual Assistant, specializing in product listing optimization, inventory management, order processing, and resolving buyer/seller issues using the Amazon Seller Central Portal and eBay platform.
• Tools and Systems-Familiar with Amazon Seller Central System, eBay Seller's Page, Google Workspace, Slack and Microsoft Teams.
• Problem-Solving-Skilled at troubleshooting technical issues, managing returns/refunds/claims, customer service support and ensuring compliance with company and business policies.
• Administrative Support-Organized and detail-oriented, with experience in data entry, email management, calendar management, and coordinating with cross-functional teams.

Strengths:

• -Clear communication, empathy, and adaptability in fast-paced environment
• -Strong analytical skills to improve the operational efficiency and customer retention.
• -Keen to learning new things and to be able to leverage knowledge with align needs of the company.