Janela Memoracion Cayetano

JANELA M. CAYETANO #5 Jones St. Dulong Bayan II San Mateo,Rizal Philippines | --PRC ID number:- To attain a profession where I could use my skills, knowledge and Experiences in a good endeavor and thus contribute to the company’s development and success. KEY SKILLS AND COMPETENCIES  Creative thinker  Listening  Goal Oriented  Written and Oral Communication Skills PERSONAL BACKGROUND Age: 23 years old Birthday: March 26, 1998 Height: 5’1 Weight: 50 kilograms. Civil Status: Single Interest: Reading, writing, dancing, learning different languages. WORK QUANTRICS,APRIL 5 2021-December 16, 2021 Technical support representative|Provide resolution to customer’s concern  Assist customers with troubleshooting issues regarding their services  Answer inquiries and provide tips for customers to maximize their services CONCENTRIX, DECEMBER 20, 2019- October 14,2020 Technical support representative| Provide resolution to customer’s concern  Assist customers with troubleshooting issues regarding their services  Answer inquiries and provide tips for customers to maximize their services THE RESULTS COMPANY, MAY 28, 2019-NOVEMBER 14,2019 Account specialist| provide customers a good customer experience  Help customers with their concerns and provide proper solution  Provide options for customers who wanted to discontinue their service for various reasons HOLY FACE OF JESUS LYCEUM OF SAN JOSE, INC- APRIL2018-APRIL 2019 Senior High School Teacher| Nurturing the academic performance and emotional intelligence of the students.  Teaching different academic subjects such as; English, Science, Philosophy etc.  Honing the children as a whole (intellectual, spiritual and emotional) EDUCATION Graduated Bachelor of Secondary Education Major in English, 2018 at San Mateo Municipal College, San Mateo, Rizal, Member of LAPIS Organization,Best in Slogan Making,Cheer dancer, ConsistentDean's Lister) Studied NCII of Electronic Products Assembly and Servicing (EPAS) at San Mateo Municipal College San Mateo, Rizal. Graduated Secondary Level, 2014 at San Jose National High School (Consistent Honor Student, Best in Essay Writing, Officer of Boys Scout Organization, Member of Supreme Student Government) SEMINARS ATTENDED September 30, 2016 Integration of 21st Century Skills in Strategizing K-12 Classroom Teaching PAFTE IV-A Batangas City Sports Coliseum September 17, 2015 Enhancing English Communication Skills San Mateo Municipal College Guitnang Bayan San Mateo Rizal February 10, 2015 Embracing Global Challenges through English Language Proficiency San Mateo Municipal College Guitnang Bayan San Mateo Rizal References: Mr. ShealtielGulim Trainer Quantrics Naga- Mr. John Jeoffrey Apostol Former Team Leader Quantrics San Mateo- Ms. Roxette Viloria Former Collegue Quantrics San Mateo- Ms. Mary Ann Arzadon Former Team Leader Concentrix, U.P Ayala Techno Hub- I hereby certify that all of the information stated is true and correct to the best of my knowledge. ________________________ Applicant