Janela Langyon

JANELA GRACE LANGYON FREELANCER PROFESSIONAL SUMMARY / ABOUT ME My goal is to continue growing into leadership and operations-focused roles while consistently developing my professional skills. I bring over eight years of experience supporting businesses across eCommerce, administrative operations, customer support, credit services, SEO, and bookkeeping, with a strong ability to adapt to fast-paced and remote work environments. Blk 26 Lot 7 Phase5 Charito heights Bacolod City, 6100 Negros Occidental Philippines --https://shenlangyon.wixsite.com/j anela-grace-langyon SKILLS           Calendar & workflow E-commerce operations Customer support management Throughout my career, I have supported startups and established companies in a wide range of functions, including eCommerce operations management, virtual assistance, email and non-voice customer support, credit processing, SEO management, data analysis, and general administration. My experience spans multiple industries, such as retail, finance, real estate, digital marketing, and online services, allowing me to work confidently across cross-functional and multicultural teams. In recent roles, I worked as an eCommerce Operations Manager for Noba Lifestyle and as an Email Support Virtual Assistant for Luux Bag and Hair Black Mask -), where I handled daily operations, customer communications, order management, process coordination, and performance tracking. These roles strengthened my ability to manage workflows, meet deadlines, and maintain high service standards. Earlier in my career, I gained valuable experience in accounting and finance as an Accounting Assistant at China Bank Corporation, managing accounts payable and receivable, inventory records, and check disputes. I later expanded into digital roles, including SEO assistance, CRM automation, lead generation, bookkeeping, and administrative support for international clients. What sets me apart is my strong work ethic, attention to detail, and commitment to continuous improvement. I am comfortable working independently or as part of a team, handling confidential information, managing multiple priorities, and supporting leadership with reliable, organized, and proactive assistance. I am confident working with clients and teams from diverse backgrounds and remain focused on delivering consistent, high-quality results. I am committed to long-term professional growth and to making a meaningful contribution to the organizations I support through dependable operations, clear communication, and strategic support. Credit & disputes Financial reporting tasks SEO & content Social media design WORK EXPERIENCE Lead generation CRM Team supervision leadership Communication & problem-solving  Oversaw order management, customer inquiries, and operational workflows EDUCATION   College of Arts and Sciences of Asia and the Pacific — Bachelor’s Degree 2014 – 2018 Bacolod City National High School — High School Diploma 2011 – 2013                             REFERENCES Available upon request