Janea Gala

Name:Janea Bathan Gala Address:Lamac Consolacion Cebu 6001 Contact #:- Email- Employment History RETENTION TRAINER in Casting360 of Dyninno Inc. from June 2016 to February 2018. Provides adequate training and maximizes sales representative effectiveness by determining and solving training needs as se out by the client of the Company. Effectively provides coaching, conduct training sessions and developing outcome improvement resources. Prepares new sales representatives by conducting orientation to sales process. Developing individual coaching plans. Provides resources and assistance. Determines training needs by observing sales encounters Studying sales results reports Improves training effectiveness by developing new approaches and techniques. Accomplishes sales training and organization mission by completing related results as needed to ensure the team consistently delivers the performance target set out by the Company. SUBJECT MATTER EXPERT (SME) in Casting360 of Dyninno Inc. from January 2016 to June 2016. RETENTION REPRESENTATIVE in Casting360 of Dyninno Inc. from May 2014 to January 2016. Handle calls from clients who are thinking about canceling the service provide. Listens patiently and empathetically, track information and apply consultative skills regarding the service/pricing. Answers question regarding billing, how product works, what type of service is available and so on. SALES REPRESENTATIVE in Casting360 of Dyninno Inc. from August 2013 to May 2014. Provides portfolio and information to customer that would like to work in the entertainment industry. Handle inbound customer service support calls from established customer. Cross sell value added services or products offered by the company. Provides consistent, superior service to every customer by utilizing all available tools and resources. DATA ENTRY OPERATOR in ACS of the Philippines Inc. from May 11, 2010 to June 24, 2013. Provides data entry and verification support to a task, project, contract, or division by operating data entry equipment to code, format, and transcribe data from a source document and/ or phone call into a form suitable for storing, retrieving, processing, and manipulating within an automated system. Complies and performs any orders and instructions given or assigned by the Company from time to time through its authorized representatives. INDEXER/ABSTRACTOR in Innodata Knowledge Services Inc. from February 27, 2008 to December 15, 2009. Responsible in making and providing abstract and appropriate indexing terms by carefully analyzing the content of the source material. Ensure that output conforms to the quality and specifications required by the client. Ensure that output is delivered on time. Education  High SchoolSan Isidro Parish School Talamban Cebu City 2004 UniversityBachelor of Fine Arts major in Advertising in the University of San Carlos 2008 Professional Qualifications Computer literate Ability to work with Microsoft word and Excel with a typing speed of 70 wpm Basic knowledge of Adobe Photoshop Good English Communication and Comprehension Can work with less supervision