Jane Woryi

JANE HOMA WORYI Address:Port Harcourt, Rivers State , Nigeria | Phone: - | Email:- CURRICULUM VITAE PROFILE SUMMARY Technologically savvy and goal-oriented Administrative Assistant with valuable experience in Administration, Management, Education Administration, Professional development, Human Resource Management, Digital Marketing, Content Writing and Customer Service. Dedicated, driven and motivated to help your organization thrive. Adept in prioritizing and completing tasks independently or as a member of a team.  Well versed in Microsoft office and information technology.     EDUCATION Masters in Education – Educational Management & Planning. -In view RIVERS STATE UNIVERSITY, PORT HARCOURT, NIGERIA. Bachelor of Science – Business Education, Management Option. 2017 RIVERS STATE UNIVERSITY, PORT HARCOURT, NIGERIA. SKILLS AND COMPETENCIES Microsoft Office/ Excel Content Writing Database Management Human Resource Management Presenting/Reporting Administrative Support Technological Instructions Sales/Digital Marketing Telemarketing Training/Development Strategic Planning Problem Solving Business Development Team Collaboration Effective Communication Creativity/Innovation Critical Thinking WORK EXPERIENCE Manager | Thegoodhousephc( AIR N B)- Rivers, Nigeria Dec. 2022- Present. 1. Foreseeing Staff Duties: Regularly communicate with staff to understand their roles and responsibilities. Establish clear expectations and guidelines for each team member. Conduct regular check-ins to ensure tasks are being carried out effectively. 2. Facility and Equipment Management: Regularly inspect facilities and equipment for any issues. Coordinate maintenance or repairs as needed. Ensure all equipment is in working order and facilities are well-maintained. 3. Stock Inventory: Conduct periodic stock assessments to track inventory levels. Implement a systematic approach for restocking when necessary. Keep detailed records of stock movement and update inventory databases. 4. Managerial Duties for the Director: Act as a liaison between staff and the Director. Handle routine tasks, emails, or communications on behalf of the Director. Assist in decision-making processes and provide regular updates. 5. Guest Booking: Manage reservation systems to book potential and returning guests. Ensure accurate record-keeping of guest information. Communicate effectively with guests to address inquiries and provide information. 6. Administrative Duties Delegation: Identify administrative tasks that can be delegated. Assign specific duties to staff based on their skills and workload. Provide clear instructions and support to ensure successful task completion. 7. Telemarketing: Develop telemarketing strategies to promote products or services. Train staff on effective telemarketing techniques. Monitor and analyze telemarketing performance for continuous improvement. 8. Procurement: Source and negotiate with suppliers for cost-effective procurement. Ensure timely delivery of goods and services. Keep detailed records of procurement transactions. 9. Event Planning and Organization: Develop a comprehensive plan for upcoming events. Coordinate logistics, including venue booking, catering, and entertainment. Ensure all staff are briefed on their roles during the event. 10. Social Media Management: Develop a content calendar for the company's social media platforms. Create engaging and relevant content to maintain a strong online presence. Monitor social media analytics to assess performance and adjust strategies accordingly. Customer Experience Officer/Digital Marketer | Lashesbybelisha (Belisha’s Cosmetics) –Rivers State, Nigeria Jan. 2017 – Present, (Remote) Deliver fast, friendly and knowledgeable service, ensuring quality of service delivery in offline and online interactions with customers. Ensure timely resolution of complaints and service inquiries and fast track highly complex concerns to appropriate personnel, attending to more than twenty customers daily. Handle the company’s social media and digital marketing strategy and initiatives to promote brand building, customer retention and revenue-focused activities. Gather analytics data from multiple platforms to monitor performance and prepare accurate reports to improve decision making. Implement customer-centric approaches in all communications with potential and existing clients via different channels, boosting retention rates by over 40%. Financial Planner | Cornerstone Insurance Plc – Rivers, NigeriaDec. 2019 – Mar. 2020 Examined financial opportunities and developed customised financial strategies (insurance plans and investment opportunities) to exceed client needs. Handled over forty calls daily, upholding internal control standards and quality control policies in customer interactions. Consistently exceeded financial targets by utilising active listing, research, and relationship building skills to connect customers to viable financial solutions. Carefully analysed clients’ financial status and suggested suitable financial products and services to help sustain long and short-term targets. Customer Service Officer (Mandatory National Service) | House of Freeda – Owerri, Imo, Nigeria. Jul.2018 – Jun. 2019 Successfully handled over 20 fast-paced customer inquiries daily, consistently meeting productivity and performance targets.  Leveraged on excellent customer service and improved service delivery process to boost retention rates by over 45% in less than a year.  Managed sales campaigns and ensured the creative arrangement of merchandise for improved store visibility and increased sales. Facilitated smooth purchases by updating customer records and actively pursuing cross-selling opportunities to drive sales. OTHER WORK EXPERIENCE Presenter – The Reach FM 104.9, Imo, Nigeria Aug. 2018 – Nov. 2018 Presenter – Radio UST 103.7FM, Rivers, Nigeria. Apr. 2015 – Sep. 2017 Red Carpet Presenter – Fashion on the Street, House of BO, Rivers, Nigeria Jun. 2016 Red Carpet Presenter – Stella Dimoko Korkus Visitor Blog Event, Rivers, Nigeria 2016 Intern – Ministry of Commerce and Industry, Rivers, Nigeria Mar. 2015 – Nov. 2015 PROFESSIONAL CERTIFICATIONS Digital Marketing – Institute of Arts Management Professionals (IAMPS) Customer Service Professionals – Institute of Arts Management Professionals (IAMPS) Computer Training ( Microsoft office) — Nobetha Academy REFEREES Provided upon request.