Jane Wanja Maina

Jane Wanja Maina EXPERIENCE January 2023 - Current Virtual Assistant Car-Mata Car-Audio | Nairobi, Kenya -, Nairobi, Kenya -- SUMMARY Experienced and reliable Virtual Assistant with a proven track record of delivering exceptional administrative support to clients. Skilled in managing calendars, email correspondence, data analysis, social media, travel logistics, lead generation, research, and customer service. Dedicated to enhancing productivity and facilitating efficient operations. SKILLS • • • • • • • • • • • Administrative Support Calendar Management Email Management Data Entry and Analysis Social media Management Travel Planning and Logistics Lead Generation Research and Reporting Customer Service Data entry documentation Appointment scheduling • Manage social media platforms for product listings and content promotion, including Facebook, eBay, and more. • Identify products on Alibaba, coordinate purchases, and handle shipping logistics. • Engaging content and posters to enhance brand visibility and customer engagement. • Handled client correspondence and internal communications in professional manner. • Received and responded to high-volume correspondence via email and live chat. • Customer Service • Updated client correspondence files and noted additions in file index. • Answered and managed incoming and outgoing calls while recording accurate messages. • Utilized excellent communication and interpersonal skills to liaise effectively with international clients and customers. • Answered calls and emails efficiently, offering round-the-clock client and customer care. January 2022 - January 2023 Online Sales Assistant Northwave credit LTD | Nairobi, Kenya • Created monthly sales targets to exceed financial forecasts. • Completed sales process administration, updating transaction records. • Coordinated, with colleagues regarding pricing and sales incentives to achieve marketing goals. • Attended customer appointments to sell products and services. • Coordinated with marketing team to promote brand, sales and campaigns. • Identified business use cases and return on investment data, driving sales. • Generated new leads through account research, cold calling and e-mailing. • Promoted sales through digital marketing channels to increase sales and client retention. • Provided administrative support, managed calendars, and handled email correspondence. • Conducted, data entry, analysis, and reporting to support decisionmaking processes. • Assisted in travel planning and logistics, ensuring smooth arrangements. • Managed social media, performed lead generation, and facilitated cold calling • Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies. • Set budget and monitored expenses to run profitable department. • Established pricing and delivery terms based on current market trends and costs. • Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests. January 2019 - December 2019 Social Media Marketing Intern Kenya Homes | Nairobi, Kenya • Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Google, Tiktok, and LinkedIn. • Helped design and develop marketing graphics and promotional material, creating using Canva. • Managed social media calendars, determining what to post and timings, and developing according to marketing strategies. • Helped manage 4 social media accounts, helping with matters including posting, revising analytics and daily engagement. • Carried out research and prepared presentations for promotional products in collaboration with colleagues. • Monitored social media platforms and ran performance and engagement analyses to inform optimization's strategies. • Sent targeted emails containing promotions, news and updates to help achieve marketing goals. • Created digital campaigns on social media using Google ads, Facebook ads and other tools. • Helped teams reach ambitious sales objectives with multi-channel marketing campaigns. • Conducted cold calling and lead generation efforts to support business growth. • Used creativity and design expertise to develop stunning, attractive and compelling marketing material. EDUCATION 2023 Certificate of Higher Education | Digital Marketing Digital Marketing by Aleph, Online Coursework empowers expertise in digital ads, spanning platforms, content, targeting, analytics, and trends. 2023 Certificate of Higher Education | Virtual Assistant Udemy, Online Developed skills in calendar management, inbox organization, expense reporting, and more. Learned social media automation, lead generation, event planning, and travel booking. Acquired basic photo and presentation editing abilities. 2020 Certificate of Higher Education | Virtual Assitant Ajira Digital, Nairobi Kenya • • • • • • Attained diverse digital skills, including leadership, blue-collar fundamentals -Mastered data entry transcription, virtual assistance, and basic graphic design. 2019 Diploma of Higher Education | Broadcast Journalism Multimedia University Of Kenya, Nairobi Diploma in Broadcast Journalism During my pursuit of the "Diploma in Broadcast Journalism" in Kenya, I underwent a comprehensive curriculum that encompassed various facets of the field. This program enabled me to acquire essential skills and knowledge in broadcast journalism, preparing me for a successful career in the media industry. The coursework comprised the following key components: 1. Introduction to Journalism - Equipped me with a foundational understanding of news fundamentals, media ethics, and the broader media landscape. 2. Broadcast Techniques: - Provided me with a skillset essential for radio and television content creation, including writing techniques. - Focused on refining voice modulation and developing a strong on-air presence for effective communication. 3. News Gathering: - Enabled me to master the art of comprehensive news gathering, encompassing research, interviews, field reporting, and fact-checking. 4. Editing and Production: - Developed proficiency in both video and audio editing, enhancing my ability to create compelling multimedia content. - Taught me the intricacies of news packaging for effective presentation to audiences. 5. Media Law and Ethics: - Deepened my understanding of the legal and ethical considerations within the realm of journalism. - Explored responsible reporting practices to uphold the integrity of the media. 6. Media Management: - Offered insights into the dynamic dynamics of the broadcasting industry, with a focus on newsroom organization. 7. Digital Journalism: - Introduced me to the world of online platforms and digital storytelling techniques. - Equipped me with the skills to engage audiences through multimedia content across digital mediums. 8. Reporting Specializations: - Specialized training in political, economic, and social reporting, allowing me to tackle diverse subjects with precision. 9. Newsroom Simulations: - Engaged in real-time reporting exercises, simulating the fast-paced environment of a newsroom. 10. Internship and Portfolio Building: - Provided practical experience through internships, enabling me to apply classroom learning to real-world scenarios. - Facilitated the creation of a comprehensive portfolio showcasing my acquired skills and practical achievements. The curriculum holistically covered journalism essentials, advanced broadcast techniques, digital proficiency, and hands-on experience. Through this program, I am fully prepared to embark on a rewarding career journey in broadcast journalism and online jobs. HOBBIES: - TIME MANAGEMENT TECHNIQUES CONTENT CREATION AND WRITING - CONTINUOUS LEARNING IN TECH - NETWORKING AND COMMUNICATION - OUTDOOR ADVENTURE ACTIVITIES **Time Management Techniques:** My enthusiasm for time management techniques reflects my dedication to efficiency. Just as I excel in managing calendars and schedules as a virtual assistant, I am equally adept at optimizing my own time to accomplish tasks effectively and meet deadlines consistently. **Content Creation and Writing:** As a virtual assistant skilled in various administrative tasks, I also possess a creative side. My passion for content creation and writing allows me to craft engaging and concise messages. This skill extends beyond managing email correspondence; I enjoy creating informative content that resonates with audiences, which is an asset in fostering effective communication. **Continuous Learning in Tech:** Staying updated with tech trends aligns with my dedication to providing top-notch virtual assistance. I proactively seek new tools and techniques to streamline processes and enhance client support. Just as I thrive on learning the latest tech innovations, I am committed to evolving my skills to meet the demands of a dynamic digital landscape. **Networking and Communication:** Networking and effective communication are integral in my role as a virtual assistant. My natural inclination for building connections enhances my ability to collaborate and engage with clients and colleagues. These skills are vital not only for maintaining relationships but also for staying attuned to industry developments. **Outdoor Adventure Activities:** Engaging in outdoor adventures complements my well-rounded skill set. Just as I navigate diverse tasks as a virtual assistant, I'm equally adaptable in unfamiliar environments. This hobby reflects my resourcefulness, adaptability, and ability to handle challenges with a positive attitude. Collectively, my hobbies mirror the qualities valued by employers – from efficient time management to creative communication, tech-savviness, networking prowess, and an adaptable mindset. These attributes enhance my ability to excel as a virtual assistant and contribute positively to any professional team.