Jane Ukonu

JANE UKONU PROFESSIONAL SUMMARY Dedicated and result oriented Executive Virtual Assistant with two years experience providing high level administrative and operational support to business owners and executives. Expertise in email management, calendar management, travel planning, project management and customer support.Proficient in Google work space, Microsoft Office Suite, CRM tools and project management tools. Strong background in banking operations, customer service, funds transfer and process improvement. Detail oriented, highly organised and committed to improving executive productivity. CORE COMPETENCIES  Excellent Communication skill  Adaptability  Remote Collaboration  Time Management and organization  Executive Administrative support  Customer service and Client Relations  Travel Planning and coordination TECHNICAL SKILLS Communication Tools: Slack, Zoom, Grammarly Project Management Tools: Monday.com, Asana, Notion CRM Tools: Click up, Hub spot PROFESSIONAL EXPERIENCE Executive Virtual Assistant (Freelancer) Self Employed / Remote October 2024 - present  Provide executive administrative support to clients remotely.  Manage email inboxes, calendars, appointments, and travel arrangements.  Support daily operations and assist with project coordination. Customer Service Agent Remote Gigs Technology Limited / Lagos, Nigeria. March 2024 - September 2024  Delivered high quality customer support.  Increased clients’ retention and loyalty.  Collaborated with team members to enhance service delivery. Consultant/Freelancer C. J. Diamond Medical Diagnostics Limited / Lagos, Nigeria. January 2017 - December 2023  Coordinated donor drives, increasing blood donation participation and facility revenue.  Led migration to a digital blood banking platform improving operational efficiency. Head of Operations Heritage Bank Plc. / Lagos, Nigeria. December 2015 - December 2016  Supervised branch operations and drove profitability.  Ensure compliance and reduced operational losses. Funds Transfer Officer Heritage Bank Plc. / Lagos, Nigeria. Sept. 2014 - Nov. 2015  Maintained error free and fraud free transactions.  Processed foreign exchange transactions with 100% accuracy.  Contributed to operational excellence and staff performance bonuses. Customer Service Officer Heritage Bank Plc. / Lagos Nigeria. May 2006 - August 2014  Delivered exceptional customer service, increasing customer base.  Identified and prevented fraudulent account activities. Education Master’s Degree in Public Administration Ladoke Akintola University of Technology, Ogbomosho, Nigeria / 2008 - 2009 Post Graduate Diploma in Management Ladoke Akintola University of Technology, Ogbomosho, Nigeria / 2007 - 2008 Higher National Diploma in Secretarial Studies Yaba College of Technology, Lagos, Nigeria / 1996 - 1998 Professional Membership Associate Member Institute of Chartered Economists of Nigeria / 2009 References Available upon request.