Jane Sandra Chigbundu

JANE SANDRA OBINNA Abuja, Nigeria MOBILE: - | EMAIL:-CAREER OBJECTIVES To attain a remarkable height in my career in a respected, fast growing and highly innovative company, contributing my best abilities to meet up with organizational deliverables, where my experience and expertise can be maximally utilized. HIGHER EDUCATION & QUALIFICATION OBTAINED BSc. Agribusiness & Financial Management, Michael Okpara University of Agriculture, Umudike 2012 WORK HISTORY & EXPERIENCE EXRX.NET 2024 United State of America Live Support Agent Remote. Job Responsibility: • • • • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Collaborate with team members and other departments to ensure consistent and effective customer support. Make sure customer needs are met. Interbound Media Managers Ltd 2022 Garki Area 11, FCT, Abuja Role: Live Support Agent Remote Job Responsibility: • • • • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintain a high level of professionalism and customer service etiquette in all interactions. • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Trade Nigeria Organization Central Business District Edo House, FCT, Abuja Role: Social Media Manager 2019 – 2020 Job Responsibility: • • • • • • • • • • Building content calendars and scheduling/publishing content Community management (replying to comments and messages, flagging issues to other teams) Creating campaign plans for business and marketing priorities Writing creative briefs (to give direction to agencies and/or internal designers, video editors, and copywriters) Supporting influencer marketing efforts (such as identifying and selecting influencers, reposting content, and engaging with influencer posts) Creating weekly/monthly reports (and ad-hoc reports for major marketing campaigns, sponsorships, etc.) Social listening (including monitoring hashtags and branded keywords, detecting brand safety issues, managing social media crises, and identifying real-time marketing opportunities) Overseeing content, providing feedback to creative/content teams (acting as the subject matter expert for all content destined for publishing on social media) Guiding best practices for social media (staying up-to-date on new social networks and features) Creating and/or curating content Yaayi By Haleemah Collections 2018 Wuse 2, FCT, Abuja Role: Store Manager Job Responsibility: • • • • • Organizing appropriate transfer, delivering all requested reports, ensuring computer systems are functioning correctly. Running periodical physical stock inventory, placing orders and checking deliveries • Ensuring the boutique is clean and well maintained, maintain a visual, appealing display. Ensuring that sales are meet. Making sure that every customer is served in a timely manner and managing customer inquiries and complaints. Ensure that staff provide exceptional customer service, manage shifts and complete all reports or documentations related to each shift Hotel Rosebud Limited Area 11 Garki, FCT, Abuja Role: Front Office Supervisor Job Responsibility: - • • • • • • • • • Responsible to serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Informs visitors by answering or referring inquiries. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs Contributes to team effort by accomplishing related results as needed Keeps a safe and clean reception area by complying with procedures, rules, and regulations Maintain the policies affixed by my company and enhance the knowledge with the in-house training Deliver prompt and professional solutions for customers inquires via phone, email and online chat. Reach out to customers and verify account information Ministry of Community Development and Cooperative (N.Y.S.C) Abeokuta, Ogun State Role: Assistant Statistical Officer Job Responsibility: • • • • • • Do statistical estimations, editing and data encoding procedures. Assist the superiors to design questionnaires, format and schedules Design statistical control formats • Develop field operation strategies. Check source data in order to verify its completeness and accuracy Enter Data into computers for use in analysis and reports Reach out to customers and verify account information SKILLS & COMPETENCIES • • • • • Social media management Good oral & written communication skills Quick learner and result oriented Proactive thinker, creative and analytical • Ability to work without supervision. Team Player with strong interpersonal skills REFERENCES Available on request 2012