Jane Precious Escamos

Jane Precious Escamos Customer Service Representative- https://www.linkedin.com/in/jane- - precious-escamos-/ Dedicated and detail-oriented Customer Service specialist with more than 7 years of customer service experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in customer relationship management. Dependable, self-starter and forward-thinker. WORK EXPERIENCE Customer Service Associate Citi Bank August 2023 - April 2024 Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. Prevents Customer from closing their accounts. Handled Payments, Account related issues, billing and statements. Presents available offers on account to prevent customers from closing their account. Customer Service Representative Concentrix March 2019 - September 2022 Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. Handled snowball tickets through email. Doing outbound calls to customers to gather more information and to resolve their issues. Receiving inbound calls from the customers that we weren't able to contact. Handled both food delivery app and riding app. Helps process refunds. Assisted Restaurant partners that are having issues with their payment or their menu or restaurant. Handled confidential and sensitive data with discretion. reducing risk of fraud and theft. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Assisted customers with productrelated questions, feedback and complaints. Customer Service Representative Sitel September 2016- September 2018 Place orders for customers online if they are having issues placing it through our website. Tracking their delivery and contacting the shipping carrier. Processing return and refunds. Handled payments and Gift cards. Process Cancellations. Coordinates with stores for replacement or returns of items. Handled Chat with maximum of 4 persons at the same time. Tests games before launching them. Assists customers that are having issues with their games. Reports new bugs with the game so engineers can fix it. Educate customers if we are having technical issues with the platform. Assisted customers with productrelated questions. feedback and complaints. Customer Service Representative Eperformax January 2016 - July 2016 Explains and educates customers regarding on their inquiries about their bill. Suggest our new plans that they might be interested in. Handled Payments, Account related issues, billing and statements. Handled customers account, helps them make any changes or updates with their account. Basic Troubleshooting with their device. Maximizes customer satisfaction by resolving issues promptly. Helps them process device replacement or upgrade. Customer Service Representative Sitel September 2015- January 2016 Place orders for customers online if they are having issues placing it through our website. Tracking their delivery and contacting the shipping carrier. Process replacement or refunds for customers. Processing return and refunds. Handled payments and Gift cards. Process Cancellations. Coordinates with stores for replacement or returns of items. Issuing discounts or coupons to customers if needed. Doing price matching with other vendors. Provides product and service information to customers. Addressed customer service enquires quickly and accurately. EDUCATIONAL HISTORY Bachelor of Science in Travel Management Laguna College of Business and Arts 2015 Secondary Education Laguna State Polytechnic University 2010 SKILLS Solution development Multi-tasking Problem Solving Query resolution Active listening Call center experience Quick learner