Jane Patcho

Dedicated Shopify & Ecommerce Virtual Assistant with 8+ years of experience in technical support, BPO, and high-volume customer service. Skilled in managing orders, handling refunds and disputes, providing phone/email/chat support, and optimizing ecommerce workflows. Highly organized, tech-savvy, and proactive, with a proven ability to build strong client relationships and improve customer satisfaction. Experienced in both Mac and Windows environments, capable of multitasking efficiently across dual monitors and multiple systems.

Core Skills

Ecommerce & Shopify Admin – Order management, fulfillment, dropshipping workflow

Customer Support – Email, live chat, inbound/outbound calls

CRM & Ticketing Tools – Gorgias, Zoho Desk, Zoho Mail, Discord, Microsoft Platforms

Order Management & Fulfillment Tools – NetSuite, Next, ReturnLogic, ShipBob, ShipHawk

Refunds, Returns & Disputes – Shopify, Recharge

Technical Troubleshooting & QA Support

Administrative Tasks – Data entry, basic accounting, workflow optimization

Design & Marketing Tools – Canva, Facebook Ads, Social Media Management

Software & Productivity Tools – Google Workspace, ProofHub, dual-monitor workflows

Communication Skills – Excellent written and verbal English, proactive client engagement

TECHNICAL SKILLS

Cloud & Virtualization

• Cloud Platforms (Azure / AWS – exposure & support)

• Virtualization (VMware /infrastructure support)

• Containers (Basic support & monitoring)

Systems & Infrastructure

• Windows Server Administration

• Active Directory (User, Group, GPO support)

• Server Provisioning, Monitoring & Troubleshooting

• Data Center Operations & Infrastructure Support

Storage & Backup

• Backup & Recovery Solutions (Veeam, Replication)

Networking

• Basic Network Support (LAN/WAN, DNS, DHCP)

• Connectivity & Performance Troubleshooting

IT Operations & Tools

• IT Service Management (ITIL-aligned)

• Incident, Change & Problem Support