Jane Palanog

JANE PALANOG Virtual Assistant / Csr About Me I am seeking a long-term opportunity to grow within a dynamic team, particularly in a customer service or virtual assistant role. With excellent communication skills, attention to detail, and a proactive approach, I consistently deliver high-quality support and seamless service experiences. I thrive in fast-paced environments, excel at managing administrative tasks, and am -- committed to continuous learning and exceeding expectations. My goal is to contribute to team success by providing reliable, efficient, and customer-focused support. fortune Towne, Estefania Bacolod City Work Experience Education Panasiatic Solutions Inc. Customer Service Representative Bachelor of Science in Accounting Technology Carlos Hilado Memorial State College 2012 - 2016 Strengthened communication and interpersonal skills by engaging with diverse customer profiles and adapting- tone and messaging based on customer needs. Collaborated with team leads and other departments to ensure seamless customer service delivery and consistent quality improvement. Effectively multitasked between multiple systems and Skills tools to access account information, process transactions, Basic technical support and ensure timely resolution. (mobile phones & apps) Back-Office Support Verbal and written Working with the wider development team. communication Multitasking Efficiently Internal Team Collaboration - Provided back-office support by reviewing, verifying, and processing customer documents and account information with high accuracy. Adaptability to system & Known for being detail-oriented, reliable, and Policy Changes consistent in delivering accurate work under time-sensitive conditions. Proficiency in Microsoft Office & Google Workspace References Language English Tagalog Hiligaynon Jane Camille Carmelotes Bless Marie Pasco Virtual Assistant Virtual Assistant Phone: Email : -- Phone: Email : --