Jane Ordway Carman

 Jane O. Carman 66 Cottage Rd West Roxbury, MA --Cell:- My background has been in sales, management, client services, vendor services, and marketing. At this time, I would prefer to use my client/customer service experiences/research/editing. My client care and sales experience united with my passion for a new challenge are a perfect match for many remote positions. My computer skills and knowledge of different programs are exceptionally good. I am great at many different tasks, even the ones you may find tedious. I even love creating spreadsheets! Due to a bad back, I am requesting remote work, please. Professional Experience Research MS Office Editing Marketing Sales Customer Relationships Vendor Relationships Management of twenty-five employees Business Development Trade Shows Public Relations Promotional Product and Awards Extensive Genealogical and Historical Research Massachusetts Society of Mayflower Descendants, Hingham, MA Massachusetts Mayflower State Historian and Executive Director, 4/2023 to 11/2023 Historian - Examines and reports on all applications of people applying for membership or supplemental membership. Creates applications for new memberships and supplemental applications. Keep a complete list of all members with their lines of descent, have charge of all historical documents, including the Charter and applications, and perform other duties requested by the Governor. Works cooperatively in their review and approval of lineage papers. Executive Director - updates website, creates social media, organizes the office, manages office communication via phones and email. TriStarr Staffing, Lancaster, PA Tenfold (formerly Tabor/LHOP), Emergency Rental Assistance Program (ERAP) Outreach Processor (temp & remote), 2/2022 – 4/5/2023 Assists with processing ERAP applications for eligibility in the program. Provide administrative support, remotely, for clients and staff. Help clients with their inquiries including a variety of topics such as benefits, eligibility, and claim status. Reach out via telephone, texts and electronic inquiries to clients who have not completed their applications. Explain and help submit a complete application to those who may have challenges with an online application. TriStarr Staffing, Lancaster, PA Health Benefits Customer Service Representative (temp & remote) at HOP, 9/2021 – 1/2022 Provided quality service by accurately and respectfully responding to telephone calls, written and electronic inquiries from employee members. Inquiries included a variety of topics such as benefits, eligibility, and claim status. Responded to telephone, written and electronic inquiries from employees/members, providers, clients, and other interested parties using system notes, plan documents and booklets, benefit reference documents, Claim Reference Manuals, and claims-related memoranda. Treated all inquiries professionally and respectfully following Health Benefits guidelines. Referred or escalated calls based on customer service procedures and guidelines. Researched inquiries and responded appropriately. Referred unresolved inquiries or inquiries requiring further action to the appropriate individual, e.g., Analyst, Corrections, Senior, Supervisor/Manager. Followed-up regularly on outstanding issues to ensure timely resolution and client satisfaction. Thoroughly and accurately documented all inquiries. Communicated via telephone, email, electronic messaging, or written letter with employee members to ensure proper claim processing and issue resolution. Initiated outgoing calls or other service projects as assigned. US Census Bureau, Pennsylvania Census Enumerator, 7/2020 – 9/2020 Using census survey questions, visited, and interviewed residents, explained survey forms to people, obtained data including people's names, relationship to head of household, sex, ages, date of birth, confirmed addresses, race, and state of residency, completed survey sheets, and interpreted interview questions. Sometimes convinced residents to complete surveys by explaining the benefits of the surveys and how the results affect them. TriStarr Staffing, Lancaster, PA Marketing Editor (temp) at WSP, 5/2019 – 2/2020 Produced, revised, and assembled detailed engineering documents in the marketing department of one of the world’s leading professional services firms; from amending large scale data to research and tracking said data in preparation for the bidding process, employee resume updates, and technical specs through the approval process. Using Microsoft Dynamics NAV daily. Proven as a team player and detail oriented professional throughout. Deer Creek Electric, Yoe, PA Marketing Manager/Office Manager, 2017 – 2019 Managed the marketing resources for an electrical company specializing in generator sales. Worked with local advertising firms to create business. Created advertising ads for newspapers, trade shows, flyers. Directed the social media for business. Assisted in sales scheduling, client accounts and office functions. First Place, Inc., Sunnyvale/Santa Clara, CA  1996 – 2015 Co-Principal, 2002 – 2015 As a Principal of First Place, Inc., maintained business relationships with suppliers and clients. Available to employees for council and help. Trained employees. Represented First Place, Inc. until the sale of the business. President, 2002 – 2015. Managed the business of selling awards, recognition products, and promotional products to companies in Silicon Valley, the U.S., and throughout the world. Marketed the company, developed print materials, and performed customer outreach.  Obtained Certification Advertising Specialist (CAS) accreditation. Maintained public relations with businesses, both clients and suppliers.  Expanded client base by 30%. Recruited, selected, trained, evaluated, and managed Awards Consultants (three to ten Awards Consultants). Created marketing plans for the Awards Consultants.  Designed, developed, and maintained the company website, which increased traffic to the website by 28%. Maintained and increased vendor relations by attending trade shows, conferences, and sitting on the board of Promotional Marketing Association of Northern California. Managed in-house staff of production specialists and artists (three to ten employees) who created award and recognition products via laser engraving, engraving, sandblasting, and sublimated photo plates. Managed bookkeeper and all financial aspects. Relocated business from facility in Sunnyvale, after 35 years, to Santa Clara. Sales Manager, 1998 – 2002. Led a team of Awards Consultants marketing awards, recognition products, and promotional products. Account Executive, 1996 – 1998. Sold and marketed awards, recognition products, and promotional products. Manpower Temporary Services, Wallingford, CT Manager. Developed, implemented, and managed a marketing program of personal sales, telephone sales, trade shows, direct mail, and public relations for this profit center of a national chain. Increased billable hours by 64%, commanding a market share of 32% in the local community. Recruited, selected, trained, and evaluated staff. Sales/Service Representative. Conducted customer service calls to maintain and increase business. Evaluated applicants for office/industrial temporary work through interviewing, testing, and checking references. Professional Affiliations Member, Promotional Products Association International, 1996 to Present Past Member of NAWBO Silicon Valley, 2009 to 2013 Past Board of Directors, PMANC Promotional Marketing of Northern California, 2004 – 2009 Member of thirty genealogical societies – Webmaster and social media, The Pilgrim Isaac Allerton Society, 2020 to Present, Webmaster and social media, The Warren Cousins, 2019 to Present Qualifications And Achievements Elected to Board of Directors, PMANC Promotional Marketing of Northern California 02/01/2004. Elected to the Board of Directors for three terms. Elected to Board of Directors, Massachusetts Society of Mayflower Descendants 04/22/2023. Elected to the Board of Directors for one term. Elected to Board of Directors, Society of Mayflower Descendants in the State of California 06/01/2001. Elected to the Board of Directors for four terms. Elected to Board of Directors, Wallingford Chamber of Commerce 09/01/1987. Elected to the Board of Directors for one term. CAS Certification Advertising Specialist Program, Irving, TX. Issue Date: 08/01/2008. PPAI (Promotional Products Association International) Technical Skills Excellent writing, research skills, and proofreading. Excellent in Microsoft Word and Excel; Adobe Photoshop, Adobe Illustrator and Adobe InDesign; ERP Software - Microsoft Dynamics NAV (Navision Accounting Software) and ASI SmartBooks, Basecamp, QuickBooks, SaaS companies - Google G Suite, Slack, DocuSign, GoToMeeting, Zoom, Microsoft® Teams, PPAI-Sage, ASI’s ESP Education and Certifications University of Massachusetts, Amherst, MA, B.A. in Classics with a Concentration in Latin Boston University, Center for Professional Education, Certificate in Genealogical Research, August 2014 PPAI (Promotional Products Association International) CAS Certification Advertising Specialist Program, Irving, TX. Issue Date: 08/01/2008 Pennsylvania Department of Human Services Eligibility proof for Tenfold’s requirement. Pennsylvania Child Abuse History Certification proof for Tenfold’s requirement. Through CMS (Centers for Medicare & Medicaid Services), received Certification of Completion for Understanding Medicare Day 1 and received Certification of Completion for Understanding Medicare Day 2 Passed background investigation for temporary employment with the US Census Bureau as an Enumerator, 2020 Successfully completed the Learning Management System (LMS) for the US Census Bureau, 2020 Webinar Meeting from the National Low Income Housing Coalition ERAP “Emergency Rental Assistance: A Path to a Permanent Program, October 17, 2022