Jane Oko

JANE IYIOWO OKO Lagos, Nigeria | - |- SUMMARY Organized and proactive professional with a strong background in virtual assistance and administrative support. Skilled in managing executive schedules, enhancing communication channels, and maintaining high-level organization. Proficient in Google Suite and committed to ensuring efficiency and seamless operations. Eager to leverage my expertise in communication, organization, and time management to contribute effectively as a Virtual Assistant. EDUCATION University of Calabar– Calabar, Nigeria BSc, Genetics and Biotechnology | 2019 – 2024 WORK EXPERIENCE Virtual Assistant | Roland Company (Remote) | 2024 ● I coordinated calendars, scheduled 20+ meetings weekly, and arranged travel logistics, reducing scheduling conflicts by 30%, which resulted in seamless daily operations and maximized executives’ productivity. ● I organized over 500 digital files and documents, increasing retrieval efficiency by 30%, which resulted in faster access to critical information and improved team productivity. ● I streamlined email monitoring and prioritization, reducing response times by 25%, which resulted in improved communication flow and ensured all key inquiries received timely attention, enhancing overall team responsiveness. Customer Care Representative | Gleam & Glit (Remote)| 2023 ● I provided prompt, professional responses to customer inquiries across five communication channels, achieving a 95% customer satisfaction rate, which strengthened client relationships and contributed to improved customer retention. ● Maintained accurate records of customer interactions, improving service delivery and tracking communications effectively. ● Managed social media account. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT Professional Virtual Assistant Training | ALX Africa SOFT SKILLS ● ● ● ● ● Strong Organizational Skills Time Management Exceptional Communication & Interpersonal Skills Confidentiality & Discretion Adaptability & Resourcefulness TECHNICAL SKILLS ● Administrative Support | Calendar Management | Email Management ● Document Organization | Meeting Coordination ● Google Suite Proficiency | Microsoft Office ● Scheduling. LANGUAGE: English PORTFOLIO LINK: Click Here