Jane Okala

JANE EZINNE OKALA Address: 26, Ohihie Street, Rumuigbo, Port Harcourt, Rivers State, Nigeria. Email:-Contact: - PROFESSIONAL SUMMARY I am a very skillful Executive Assistant that offers high-level administrative support to Executives and clients. Being an expert in the field I manage Executives and operations, expense tracking and schedule coordination excellently well. I expertly assist the executive team I work with using exceptional communication and organizational skills/tools. I am committed to creating a well-structured work environment that supports overall business success. SKILLS           Project Management Skills Documentation Skills Budgeting and Expense Report Strong Interpersonal Skills Prioritization Skills Microsoft Packages Account Management Calendar Management Organizational Skills Planning Skills Research Skills Verbal and Written Communication Trello Presentation Skills. Data Entry Critical Thinking Skills Teamwork and Collaboration Problem Solving Skills Customer Relationship Management Report Writing  Time Management Asana  Monday.com Analytical Skills WORK EXPERIENCE Business Manager, 01/2023 – 03/2025 Warehouse Networks Resources Limited – Port Harcourt, Nigeria        Supervised special projects and tracked progress towards company goals Developing, reviewing, and improving administrative systems, policies, and procedures Scheduled project processes Reported progress of projects Responded to client queries effectively and efficiently Followed up on each responsible officer till process is completed using Asana, emails and phone calls. Worked with the accounting and management teams to set budgets, monitor spending, and other expenses     Planned, scheduled, and promoted office events, including meetings, conferences, interviews, orientations, and training sessions Supervised the day-to-day operations of the administrative department and staff members Developed, reviewed, and improved administrative systems, policies, and procedures. Communicated with customers and vendors positively with particular attention to problem resolution. Administrative Manager, 01/2018 – 01/2023 Warehouse Networks Resources Limited - Port Harcourt, Nigeria • Worked with the accounts and management teams to set budgets, monitor spending, and other expenses • Researched and compared product or service pricing to support cost-effective purchasing. • Supervised the day-to-day operations of the CEO and administrative department. • Maintained clear, concise, and professional communication across all platforms to staff and selected clients via emails, Trello and phone calls, • Ensured Social Media Management was adequately done. • Working with the accounting and management teams to set budgets, monitor spending, and other expenses. • Planned, scheduled, and confirmed appointments for the CEO, including meetings, conferences, interviews, calendar reviews, and reminders. • Collected, organized, and stored confidential documents and information using Microsoft Packages • Ensured supplies are provided within the appropriate time frame. • Updated reports, managed accounts, and generated reports. • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall productivity of CEO. • Oversaw office inventory activities by ordering, stocking and shipment receiving. Administrator, 09/2016 – 01/2018 Kids-Ville International School- Port Harcourt, Nigeria       Managed budgets, logistics and events or meetings Handled scheduling, record-keeping and reporting Ensured the school complies with relevant laws and regulations Developed and ran educational programs Hired, trained and advised staff Communicated with parents, regulatory bodies and the public          Purchased and managed school supplies Helped shape and uphold the vision of the school Troubleshot employee concerns and recommended corrective actions to resolve issues. Computerized office activities, maintained customer communications, and tracked records through delivery. Developed and updated tracking spreadsheets for process monitoring and reporting. Created and managed project plans, timelines and budgets. Maintained personnel records and updated internal databases to support document management. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Collected, validated, and distributed information to employees. Telesales Executive, 09/2013 – 09/2016 Hallelujah Acres Foods & Beverages - Port Harcourt                 Counselled clients on the need for diet change and consistency in a healthy lifestyle Asked relevant questions to assist customers with selecting needed or requested products and services. Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues. Documented customer interactions and transactions, maintaining accurate records of all dealings. Provided information about available products and services, membership details, and purchase advantages. Pitched products and services to potential customers, securing new deals and sales opportunities. Made average of 30 outbound and inbound calls per day. Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Overcame objections using friendly, persuasive strategies. Implemented upselling techniques to increase revenue and move products. Developed extensive knowledge of products and services to better assist customers Set up appointments with interested customers according to schedule availability. Introduced client follow ups for progress monitoring Followed up with clients to note their recovery journeys Made sure products were always readily available for clients Enlightened customers on product benefits, explaining product contents and answering questions. Call Centre Agent, 01/2011 – 01/2013 Sproxil - Lagos, Nigeria   Carried out authentication of specific drugs for call-in clients Documented daily call details and submitted reports to corporation headquarters                    Answered calls from automatic routing system and took basic information from callers. Routed calls to doctors to meet individual call needs. Assisted callers in emergency situations with appropriate information and support. Communicated with emergency medical personnel ahead of the client, to help first responders deliver appropriate care and support to them. Ensured logbooks and emergency reports were maintained with 100% accuracy. Skillfully worked independently and collaboratively in a team environment. Provided necessary support and guidance in a team setting. Demonstrated respect, friendliness and willingness to help when on calls. Strengthened communication skills through regular interactions with call -in clients. Provided an organized and detail-oriented report on completed tasks weekly. Used critical thinking to break down problems, evaluate solutions and make decisions. Paid attention to details while attending to clients. Worked flexible hours. Identified issues, analyzed information and provided solutions to problems by referring clients to the appropriate doctors. Efficient time management in order to complete all tasks within deadlines. Excellent verbal and written communication skills. Assessed emergency requests and made quick judgment calls to determine appropriate action. Followed established protocols for professional handling of emergency situations. Applied interpersonal skills to neutralize hostile and emotionally charged situations. EDUCATION 1. MSc Food and Nutrition, 2024 Ignatius Ajuru University 2. BSc Microbiology, 11/2010 University of Port Harcourt 3. High School Diploma: 07/2004 Brainfield Secondary School