Jane Obinna Eze

Customer Support Specialist | Email Management

I have hands-on experience providing excellent customer support with a strong focus on email communication and inbox management. Skilled in handling high volumes of incoming emails, I ensure timely, professional, and accurate responses that resolve customer inquiries and build trust. My experience covers:

• Email Management: Organizing, prioritizing, and responding to customer emails efficiently; flagging urgent cases; and maintaining a structured inbox for smooth workflow.
• Customer Support: Delivering clear, empathetic, and solution-oriented assistance to customers, ensuring satisfaction and positive experiences.
• Communication Skills: Strong written communication with attention to tone, clarity, and professionalism, tailored to customer needs.
• Problem-Solving: Investigating issues, providing step-by-step guidance, escalating where necessary, and following up until resolution.
• Tools & Systems: Proficient in using help desk platforms, CRM systems, and productivity tools (e.g., Gmail/Outlook, Zendesk, Freshdesk, HubSpot, or similar).
• Time Management: Ability to handle multiple tasks simultaneously while meeting deadlines and maintaining high-quality service.

I am detail-oriented, proactive, and committed to ensuring smooth communication between customers and teams, ultimately supporting business growth through excellent customer service.