Jane Mwangi

Jane W. Mwangi Remote Worker General VA | Content Writing | Digital Marketing | Graphics Design| Social Worker – Case Management -- Profile Overview Hello, I am Jane W. Mwangi, a detail-oriented and resourceful remote worker, who is skilled as a virtual assistant, digital marker, content writer and a professional social worker with case management skills eager to support businesses with administrative tasks, social media support, customer service and bring about positive change, health and wellness in people’s lives through case management, and transformational services. I'm committed to delivering high-quality work and ensuring my clients' success while going an extra mile. Education Bachelors’ degree in Social Work and Social Administration Master of Arts in Rural Sociology & Community Development Experience Project Title: Online Training Assistant Facilitator & Virtual Administrator Company: Ajira Digital Kenya Period: 1 Week – 8 hours per day. Project Overview: My work was to provide virtual training facilitation assistance and administrative support for an online training program for Ajira Digital Kenya to students. Conduct virtual training sessions, managing online learning platforms, and handling administrative tasks to ensure smooth operations. Project Scope & Responsibilities: 1. Online Training Assistant Facilitator ✅ Conduct virtual training sessions using platforms like Zoom and Google Meet. ✅ Develop training materials, presentations, and interactive content. ✅ Engage participants through discussions, Q&A sessions, and group activities. ✅ Provide post-training support, including answering questions and sharing resources. 2. Virtual Administration & Support ✅ Schedule and coordinate online training sessions. ✅ Manage participant registration, attendance tracking, and follow-ups. ✅ Organize and maintain training documentation, reports, and evaluations. ✅ Respond to emails and inquiries related to training programs. Experience I Gained: ✔ Experience as an online trainer, facilitator, and virtual administrator. ✔ Proficiency in Zoom, Google Meet and Google Workspace platforms. ✔ Strong communication and interpersonal skills. ✔ Ability to create engaging training materials and manage virtual training logistics. ✔ Excellent organizational and multitasking abilities. Project Duration & Payment: 📅 Duration: [1 Week] 💰 Budget: [Fixed Price of USD 451.1 ] Position: Virtual Assistant Company: Jey Green Supplies (Small Business Enterprise) Period: December 2024 – To Date – Part Time Responsibilities: Answer email and phone calls from customers Make travel arrangements Schedule and follow up on customers purchase and package of goods to their destination. Schedule meetings and appointments with customers File management and organizing using Dropbox. Data entry on overall sales and entering customer’s profile details Position: Social Worker Organization: Lea Toto Program (NGO) Duration: August 2022 – November 2023 (1 Year 3 Months) Responsibilities: As a social worker in a children's program, my role focused on empowering children and their families by ensuring access to holistic care, education, psychosocial support, and health services. 1. Supporting Children Through Case Management One of my primary responsibilities has been case management, where I assess children's needs, develop care plans, and coordinate with relevant service providers. Many children in these programs come from informal settlements and marginalized communities, facing challenges such as stigma, neglect, abuse, and lack of access to basic needs. By conducting home visits, counseling sessions, and mentorship programs, I help children navigate these hardships, ensuring their well-being and rights are upheld. 2. Training and Capacity Building on HIV- Health & Wellness. A crucial aspect of my work has been training and capacity building for children, caregivers, and community stakeholders. This includes facilitating workshops and awareness sessions on health and wellness, hygiene, nutrition, and mental health. Given the high prevalence of HIV among children and adolescents, I have led HIV education, prevention, care, and adherence counseling programs. These sessions not only equip children and families with knowledge but also help reduce stigma, promote disclosure, and encourage adherence to treatment. Through peer mentorship programs, I have trained adolescents on self-care, reproductive health, and resilience-building to help them transition into adulthood with confidence. Caregiver training also plays a key role, ensuring that guardians understand how to support children emotionally, medically, and socially. 3. Providing Clinical and Social Services HIV testing and counseling for children, adolescents, and their guardians. Linking clients to antiretroviral therapy (ART), routine medical check-ups, and nutritional support programs. Providing psychosocial support through counseling, life skills training, and support groups. Facilitating educational sponsorships and economic empowerment initiatives for families to improve their livelihoods. By integrating health services with social support, I have witnessed tremendous improvements in children's physical, emotional, and social well-being. My work continues to focus on breaking barriers to access, advocating for children’s rights, and creating sustainable solutions for communities affected by health and social challenges. Position: Virtual Assistant Company: PERVERO AGENCIES (Small Business Enterprise) Period: 4 years (Jan 2016 – Dec 2024. – Part-time) I worked as a Virtual Assistant for a small business, where I manage administrative tasks and scheduled meetings. Manage phone calls and email correspondence from customers, data entry, and document organization to streamline operations. Conduct research and prepare reports to support project planning and decision- making. Compile basic accounts for the day’s transactions of the sales of the business Respond to customer emails and complaints Position: Social Worker Organization: Lea Toto Program (NGO) Duration: August 2011 – November 2014 (3 years) Responsibilities: As a social worker in a children's program, my role focused on empowering children and their families by ensuring access to holistic care, education, psychosocial support, and health services. 4. Supporting Children Through Case Management One of my primary responsibilities has been case management, where I assess children's needs, develop care plans, and coordinate with relevant service providers. Many children in these programs come from informal settlements and marginalized communities, facing challenges such as stigma, neglect, abuse, and lack of access to basic needs. By conducting home visits, counseling sessions, and mentorship programs, I help children navigate these hardships, ensuring their well-being and rights are upheld. 5. Training and Capacity Building on HIV- Health & Wellness. A crucial aspect of my work has been training and capacity building for children, caregivers, and community stakeholders. This includes facilitating workshops and awareness sessions on health and wellness, hygiene, nutrition, and mental health. Given the high prevalence of HIV among children and adolescents, I have led HIV education, prevention, care, and adherence counseling programs. These sessions not only equip children and families with knowledge but also help reduce stigma, promote disclosure, and encourage adherence to treatment. Through peer mentorship programs, I have trained adolescents on self-care, reproductive health, and resilience-building to help them transition into adulthood with confidence. Caregiver training also plays a key role, ensuring that guardians understand how to support children emotionally, medically, and socially. 6. Providing Clinical and Social Services HIV testing and counseling for children, adolescents, and their guardians. Linking clients to antiretroviral therapy (ART), routine medical check-ups, and nutritional support programs. Providing psychosocial support through counseling, life skills training, and support groups. Facilitating educational sponsorships and economic empowerment initiatives for families to improve their livelihoods. By integrating health services with social support, I have witnessed tremendous improvements in children's physical, emotional, and social well-being. My work continues to focus on breaking barriers to access, advocating for children’s rights, and creating sustainable solutions for communities affected by health and social challenges. These experiences have enabled me to develop strong work culture, organizational and communication skills. Top 10 Skills: 1. Administrative Support & Organization – Efficiently managing emails, calendars, data entry, and scheduling tasks for seamless operations. 2. Project & Task Management – Skilled in using Monday.com and Google Workspace to coordinate projects and meet deadlines. 3. SEO & Content Writing – Creating well-researched, engaging, and optimized content for blogs, websites, and marketing campaigns. 4. Digital Marketing & Social Media Management – Developing strategies, managing content, and driving engagement on platforms like Facebook, Instagram, and LinkedIn. 5. Academic & Research Writing – Producing high-quality, well-structured academic papers, essays, and research reports with proper references & citations. 6. Case Management & Client Support – Conducting client assessments, case documentation, and linking clients to appropriate services. 7. Community Engagement & Advocacy – Mobilizing communities, providing guidance, and advocating for social change. 8. Customer Service & Communication – Delivering excellent client support, handling inquiries, and maintaining professional communication. 9. Email Marketing & Copywriting – Writing persuasive emails, newsletters, and sales copy to enhance brand messaging and audience engagement. 10. Problem-Solving & Critical Thinking – Quickly identifying challenges, implementing solutions, and adapting to various business and social work settings. Tools and Software Email: Gmail, Yahoo & Outlook Communication: Zoom, Google meet, Microsoft teams Calendar: google Calendar, Google maps Productivity: Google Workspace, Microsoft Office, Project Management: Monday.com Case and client Management Online Training & Certification Courses I have completed: Google Workspace Project management fundamentals (Monday.com & basic Asana – beginners) Freelancing skills from platforms like Coursera and Udemy. Virtual Assistant, Digital Marketing & Content Creation Languages English (Fluent – US/UK) Swahili (Fluent – East African Language) Kikuyu (Mother tongue)