Jane Margarette Aplicador Go

Jane Margarette Go Skype: meggie_851 Blk 2 Lot 56 Northtown Subdivsion Butuan City Email Address:-● ● ● ● ● ● ● Registered Nurse with proven expertise in patient care and a demonstrated commitment to exceptional customer service. Substantial experience and outstanding skills in customer service and e-commerce for 8 years. Experienced in using and navigating different platforms such as Zendesk, CRM, Shopify, Amazon FBA, Slack, Google apps, and other software applications. Represented top multinational companies and projects such as AT&T, Sprint, and Telstra. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle different types of clients. Outstanding skills in both oral and written communication. Excellent interpersonal skills and a team player. Professional Experience: Kablo November 8,2016 Customer Service Representative ● Email, chat and social media support. ● Handle order processing and fulfillfment using Shopify. ● Facilitate warranty replacements and refunds. ● Create order invoice and discount codes. ● Manage Amazon FBA. Spivo May 20, 2013 to September 20,2016 Customer Service Representative ● Phone, email, chat and social media support. ● Handle order processing and fulfillfment using Shopify. ● Facilitate warranty replacements and refunds. ● Create order invoice and discount codes. ● Manage Amazon FBA. ● Web research and data mining. Convergys April 12, 2010 to March 1, 2013 Customer Care and Sales Associate ● ● ● ● ● ● ● Responsible for dealing with customer relevant queries, upsell, complaints and request for information on products and services such as postpaid mobile plans and internet. Responsible for generating ideas on ways to resolve problems and serve customers efficiently. Confirm customer understanding of the solution and provide extra customer education. Conduct need-based selling to ensure customer satisfaction and issue resolution. Handle inbound sales such as order processing. Resolved billing disputes Provide follow up and survey calls. ● Provide basic troubleshooting steps for mobile phones and digital devices. Etelecare Global Solutions March 25, 2008- December 11,2009 Customer Care Associate ● ● ● ● Responsible for processing client orders and warranty service replacement for mobile phones. Provide basic troubleshooting steps for mobile phones. Provide details about the products and services in the field of telecommunications and technology. Communicates effectively to ensure quality and expedition of customer requests. Private Duty Nurse March 30, 2007- March 20, 2008 ● ● ● ● ● ● ● Day to day patient interaction. Vital signs checking and documentation. Administration of medications and treatments as ordered by physician. Diet supervision and monitoring with consideration to dietician’s advice and medical condition. Provide assistance to patient in self-care: dental care, bathing and elimination. Providing range of motion exercises may be passive or active depending on the condition. Accompany patient during medical check up and hospitalizations. Educational Summary and Certifications: ● ● ● ● Bachelor’s degree in Nursing from Butuan Doctors’ College in the year 2007 PRC License holder for Nurses Certification course for Call Center Training, TESDA in the year 2007 Recognized as a Best Team Player by recent employer in June 5th 2013 Character Reference: Ms. Althea Pansit Customer Service Manager Convergys- Ms. Azariah Fortun Supervisor-