Jane Maina

Jane Wangari I am a dynamic professional known for my excellence in administrative support, travel consultancy, and finance. With a proven track record of managing calendars, coordinating high-level meetings, and delivering exceptional customer service, I thrive in fast-paced environments. My expertise extends to crafting personalized travel experiences and financial analysis. I bring adaptability, a strong work ethic, and a commitment to excellence to every role, making me a valuable asset in diverse professional settings.- - P.O.BOX-, Nyeri, Kenya linkedin.com/in/jane-wangari- WORK EXPERIENCE Travel Consultant and Guest Relations Manager Jumbo Adventures 07/2020 - Present, Nairobi, Kenya Achievements/Tasks Assisting clients in planning and organizing their travel itineraries, including flights, accommodations, and activities, while providing expert advice and ensuring their preferences are considered. Providing expert guidance and recommendations on travel destinations, activities, and accommodations to enhance the overall customer experience. Coordinating reservations, bookings, and logistical arrangements for clients, ensuring accuracy and timely updates. Effectively communicating with clients through various channels, such as email, phone, and in-person meetings, to promptly address inquiries, concerns, and special requests. Managing guest relations by warmly welcoming and assisting guests upon their arrival, ensuring a seamless check-in process, and proactively addressing their needs throughout their stay. Resolving guest issues and complaints promptly and professionally to optimize guest satisfaction and maintain a positive reputation for Jumbo Adventures. Creating and maintaining detailed records of client preferences, travel histories, and special requests to personalize and tailor their travel experiences. Collaborating with other team members and departments to ensure the smooth execution of guest experiences and proactively addressing operational challenges for continuous improvement. Personal Assistant to CEO Gritmax Construction and Logistics 05/2018 - 06/2020, Nairobi, Kenya Achievements/Tasks Efficiently organized and managed the CEO's schedule, including appointments, meetings, and travel arrangements, ensuring optimal time utilization. Actively oversaw and handled incoming and outgoing correspondence, including emails, phone calls, and written communications on behalf of the CEO. Prepared and compiled reports, presentations, and documents for the CEO, ensuring accuracy and completeness. Successfully coordinated and facilitated meetings, conferences, and special events, both internally and externally, to support the CEO's objectives. Maintained confidential records and files, including important documents and contacts, to support the CEO in decision-making and information retrieval. Offered comprehensive administrative support to the CEO, assisting with various tasks, such as expense tracking, document management, and ad-hoc projects as needed. Acted as a key point of contact between the CEO and internal/external stakeholders, fostering positive relationships and ensuring timely communication and follow-up. Proactively identified and resolved logistical and administrative challenges, ensuring the CEO's activities progressed smoothly and without interruptions. Page 1 of 3 WORK EXPERIENCE Admin Assistant to CEO Sky Top Technologies 03/2017 - 04/2018, Nairobi, Kenya Achievements/Tasks Proactively scheduled, organized, and maintained the CEO's calendar to optimize time allocation for critical tasks and meetings. Spearheaded the coordination of executive meetings, including agenda preparation, material distribution, and meticulous minutetaking for board meetings and high-level discussions. Expertly screened and managed all incoming communication channels, including calls, emails, and correspondence, effectively resolving routine inquiries and prioritizing critical matters for the CEO's attention. Proficiently arranged intricate domestic and international travel arrangements for the CEO, encompassing flight bookings, hotel reservations, ground transportation, and visa applications to ensure seamless travel experiences. Diligently maintained a well-organized system for confidential documents, reports, and files, ensuring swift accessibility and retrieval while upholding the highest standards of discretion and confidentiality. Provided invaluable assistance to the CEO by actively participating in special projects, research tasks, and the creation of impactful presentations, enhancing the CEO's overall effectiveness and project success. Assumed responsibility for office management tasks, including supplies procurement, vendor communication, and maintaining a professional and welcoming office environment for all staff and visitors. Tours and Travel Consultant Sherpal Tours and Travel 04/2016 - 02/2017, Nairobi, Kenya Achievements/Tasks Offered expert advice to clients on travel destinations, itineraries, and options, leveraging extensive knowledge of travel products and services. Designed customized travel packages, including flights, accommodations, transportation, and activities, based on clients' preferences and budgets. Efficiently handled reservations, ticketing, and bookings for clients, ensuring accuracy and timely confirmations while accommodating special requests. Kept abreast of the latest travel trends, emerging destinations, and industry updates to provide clients with up-to-date information and recommendations. Responded promptly to client inquiries via phone, email, or in-person, addressing questions, concerns, and providing exceptional customer service. Conducted research on financial markets and industry trends to provide insights that informed investment decisions and strategies. Finance Trainee ABC Bank 06/2015 - 03/2016, Nairobi, Kenya Achievements/Tasks Supported senior finance professionals by conducting financial analysis, including data gathering, trend analysis, and preparing reports to aid in decision-making processes. Collaborated with the finance team to assist in the preparation and monitoring of budgets, ensuring alignment with the bank's financial goals and objectives. Assisted in maintaining compliance with banking regulations and internal policies by ensuring accurate record-keeping and reporting of financial data. Executed various accounting tasks, such as reconciling bank statements, processing invoices, and assisting with month-end closing activities. Participated in internal and external auditing processes by providing necessary documentation and responding to audit inquiries in a timely manner. Page 2 of 3 WORK EXPERIENCE Admin Assistant Intern Nairobi City County 04/2015 - 05/2015, Nairobi, Kenya Achievements/Tasks Assisted various departments within Nairobi City County by offering administrative support, including document filing, data entry, and record keeping. Handled incoming and outgoing correspondence, including emails and physical mail, and directed them to the appropriate departments or individuals. Participated in the planning and execution of events, meetings, and workshops by helping with logistics, scheduling, and coordinating materials and resources. Conducted research on various topics, collected data, and prepared reports to support decision-making processes within the county government. Played a key role in maintaining office organization and efficiency, including managing office supplies, answering phone calls, and providing assistance to staff and visitors. Secretary Dexter International School of Foreign Languages 10/2012 - 08/2014, Nyeri, Kenya Achievements/Tasks Handled various administrative duties, including answering phone calls, responding to emails, and maintaining organized records and files for efficient school operations. Coordinated schedules and appointments for school staff, faculty, and management, ensuring that meetings and events ran smoothly and on time. Drafted official correspondence, memos, and announcements on behalf of the school, maintaining clear and effective communication within the institution. Greeted visitors, prospective students, and parents, provided information about the school's programs, and assisted with the enrollment process. Assisted in organizing and executing special events, workshops, and projects, contributing to the overall success and development of Dexter International School of Foreign Languages. EDUCATION Diploma in Business Administration Dedan Kimathi University 09/2013 - 08/2015, Nyeri, Kenya TECHNICAL SKILLS Relevant Skills Calendar Management, Meeting Coordination, Document Management, Travel Arrangement, Vendor Management, Data Entry, Budget Tracking, Reservation Management, Travel Technology Tools, Financial Analysis, Budgeting, Filing and Record-Keeping, Data Analysis, Phone Etiquette, Email Management SKILLS Communication Skills Adaptability Multitasking Negotiation Skills Attention to Detail Crisis Management Time Management Critical Thinking Microsoft Office Proficiency Problem-Solving LANGUAGES English Kiswahili Kikuyu Full Professional Proficiency Full Professional Proficiency Full Professional Proficiency Page 3 of 3