HUA-JANE MERRY M. LAO
Proven skilled and competent professional that can handle multiple tasks with exceptional customer service,
accounts associate, technical support and support for over 2 years’ experience in the BPO industry that trained
me to develop excellent communication, planning, coordination. and various management skills. Currently, a
full-time ESL teacher in Thailand since 2019 and an offline ESL teacher. Seeking a flexible and part-time job
that can help me to enhance more of my skills and learn new more. I am completely willing to undergo any
trainings as needed.
PERSONAL DETAILS:
Permanent Address: Panabo City, Davao Del Norte Philippines 8105
Temporary Residence: Chiang Mai Thailand 50000
Email Address:-Mobile: -
Skype: jhanhuap86
LinkedIn: linkedin.com/in/hua-jane-merry-lao-14a1a9182
SKILLS:
• Proven experience of demonstrated ability to provide a detailed level of Administrative and Back-End
Support
• Well experienced in Lead Generation and Lead Management
• Tech-savvy and comfortable managing different CRMs and Technical Tools applicable for the
business Google Workspace, Microsoft Suite, Slack, etc.
• Strong Attention to Details
• Proactive and Always Willing to Learn
• Ability to communicate clearly and professionally in English, both orally and in writing
• Experience in developing strong remote team relationships based on trust, accountability, integrity, and
sharing of best practices
• Passionate and Displays a Strong Work Ethic
• EXTREMELY organized, EXCELLENT at project management, INCREDIBLY calm under pressure,
and always Professional
WORK EXPERIENCE:
Position: ESL Online Teacher
Company: QKids / Gogokid / Novakid / KidoABC
Dates: January 2021-Present
• Teaching Phonics, basic and advance grammar.
• Teaching RLSW skills.
• Ensuring student’s learning.
Position: ESL Teacher
Company: Vineyard Methodist School, Chiang Mai Thailand
Dates: March 2020-Present
• Teaching Phonics, basic and advance grammar.
• Teaching RLSW skills.
• Ensuring student’s learning.
• Lesson planning and grading.
Position: Lead Generator
Company: Get Wanted (remote)
Dates: December 2019- August 2021
• Replies companies’ possible clients.
• Recruiting, Screening, Interviewing and Placing Workers.
Position: ESL Teacher
Company: Phaiboonvitthaya School, Chawang Nakhon si Thammarat Thailand
Dates: May 2019-February 2020
• Teaching Phonics, basic and advance grammar.
• Teaching RLSW skills.
• Ensuring student’s learning.
• Lesson planning and grading.
Position: Customer and Billing Associate
Company: VXI Inc (Davao), Account: AT&T
Dates: September 2018 – April 2019
• Receiving inbound calls.
• Outbound calls to customers for follow-up.
• Address customer’s concerns.
• Document customer’s concerns.
• Assist customer’s concerns to their fulfillment.
Position: Technical and Customer Service Representative (NETGEAR)
Company: Concentrix-Davao
Dates: May 2017-September 2018
• Receiving inbound calls.
• Outbound calls to customers for follow-up.
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•
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Address customer’s concerns.
Document customer’s concerns.
Troubleshooting customer’s devices.
EDUCATION/CERTIFICATION:
Tertiary:
Bachelor of Secondary Education-English
University of Mindanao Panabo College
June 2013 – April--HR TEFL / TESOL / TEYL Certified
EF Set Certificate- C1 Advanced
Licensed Teacher Holder
I hereby certify that the above information is true and correct.
HUA-JANE MERRY M. LAO
