Jane Kimani

JANE KIMANI Kenyan | Mweiga 124 Street, Nyeri, Kenya | --| LinkedIn: https://www.linkedin.com/in/jane-wanjikukim | SUMMARY ● Energetic, passionate self-starter with experience in Customer Service and Virtual Administrative Assistant. ● Excels in providing exceptional service to clients; especially skilled in handling challenging customers. ● Completed and graduated with honors on a course focused on Virtual Administrator. EDUCATION MAX Business School Master in Digital Marketing $ Business May 2023 onwards ALX- African Leadership Group Intl’ Virtual Administrative Assistant Course July 2022- September 2022 Google Digital For Africa Digital marketing skills Cousera Online Course Technical Support Fundamentals Relevant courses: • Binary Code • Customer Support • Linux • Troubleshooting Kenya School of Monetary Studies – Nairobi, Kenya Diploma in Banking and Financial Services November 2019 December 2019 January 2008 – November 2010 KEY SKILLS Administrative Virtual Assistant • Ability to Provide an excellent customer experience • Teamwork and Collaboration • Organization and Time Management • Communication • Attention to Detail • Multitasking • Computer and Technical Proficiency • Confidentiality and Discretion WORK EXPERIENCE Virtual Admin Assistant- Mentors Without Borders September 2018 - Present I reach out to students through WhatsApp and Google meet to follow up on their learning progress in their various academic fields. I enter their progress data on Google sheets and Google docs besides making Calendar bookings for their sessions. Administrative Assistant Musoni Kenya ltd - Kenya Feb 2013 – March 2015. • Maintain positive relationships with customers. • Attended to both internal and external customers promptly • Managed the office data through Google Workspace • Personal Assistant to the Branch Manager in terms of travel arrangements, calendar management, and organizing official meetings. I successfully organized meetings where clients and employees met quarterly. • Assisted the manager in recruiting, shortlisting, and training new interns which was a success because we ended up opening a satellite office in a different town • Monitored the performance of new interns and requested their weekly payments 1 • • • • • Requested and controlled petty cash by maintaining the kitty and the approved budget per week, I was able to save $500 in 3 months by limiting unnecessary expenses. Requested and controlled stationary usage by tracking the usage by the internal clients through an excel sheet hence avoiding misuse of stationery. Greet and assist customers. Provide support for customer enquiries, complaints and ensure timely escalation where required Carry proper documentation and Know Your Customer requirements as per stipulated standards and guidelines Faulu Kenya Bank – Nairobi, Kenya June 2009 - November 2010 ● Attended to both internal and external customers promptly ● Take care of customer complaints quickly and efficiently. ● Greet and assist customers. ● Managed the office data through Google Workspace ● Personal Assistant to the Branch Manager in terms of travel arrangements, calendar management, and organizing official meetings. I successfully organized meetings where clients and employees met quarterly. ● Requested and controlled stationary usage by tracking the usage by the internal clients through an excel sheet hence avoiding misuse of stationery. ● Ad hock tasks VOLUNTEER ACTIVITIES Mentor- Deliverance Church Living Water Center Mentor new converts Enter their details and progress on Google sheets SKILLS Excellent Communication Calendar management January 2021 - Present ● Travel Booking Social Media Marketing People Skills INTERESTS ● Nature & Wildlife Conservation ● Youth Empowerment ● Technology LANGUAGES ● English - Native Kiswahili - Native ● French - Conversational ● 2