Jane Jerome

I am a dedicated Short-Term Rental Property Manager, Airbnb Virtual Assistant, and Guest Communication Specialist with strong experience supporting hosts, investors, property management companies, and real-estate executives. I bring over 3 years of hands-on expertise in managing day-to-day operations, guest relations, booking coordination, and backend administrative support across multiple platforms.

My professional background has enabled me to work closely with homeowners, co-host partners, and hospitality-focused teams, providing me with deep insight into what it takes to deliver exceptional guest experiences, protect property assets, and maintain smooth operational workflows. I specialize in remote Airbnb and STR management, ensuring properties stay fully optimized, booked, and stress-free for owners.

With a natural talent for communication, I excel at handling guest inquiries, check-in guidance, issue resolution, reservation management, and follow-ups while maintaining a friendly, calm, and solution-driven approach. I understand the importance of fast response times, clear communication, and a professional guest experience that boosts reviews and keeps occupancy high.

I am highly skilled in using top industry tools, including Airbnb, Booking.com, Vrbo, Lodgify, Hostaway, Hostfully, Guesty, Notion, Asana, Google Workspace, Microsoft Office, and CRM systems. My daily tasks often include calendar synchronization, listing optimization, pricing adjustments, cleaner coordination, maintenance scheduling, and backend admin work.

Beyond guest communication, I’m experienced in property listing setup, market research, content writing, automation setup, dynamic pricing strategies, and revenue optimization. I enjoy improving systems, reducing host workload, and ensuring each property operates like a well-run hospitality business.

Some strengths I bring to every role include:

Excellent customer service and conflict resolution skills

Strong organizational ability and attention to detail

Ability to manage multiple properties while maintaining quality

Fast learning, tech-savvy mindset, and adaptability

Professional, friendly communication tailored to different guest personalities

Problem-solving and the ability to handle unexpected situations confidently

I am passionate about hospitality, guest satisfaction, and helping property owners scale their short-term rental business. My goal is to provide reliable, high-value virtual support so hosts can enjoy peace of mind knowing their properties and guests are well taken care of.

If you’re looking for a proactive, professional, and dependable STR manager and virtual assistant, I would love to support your team and help elevate your operations.