Jane Iyamah

Jane Iyamah Lagos State, Nigeria-https://www.linkedin.com/in/jane-iyamah Customer Care & Support Professional | Virtual Assistant Professional Summary Experienced Virtual Assistant and Customer Care Specialist with over 5 years of expertise in managing administrative tasks, customer service, and project coordination. Proven success in streamlining operations, improving productivity, and enhancing customer satisfaction. Adept at managing communication, scheduling, and data management with exceptional organisational and time-management skills. Strong knowledge in digital marketing, office software, and community management. Work Experience Kay-bree Solutions Virtual Assistant & Customer Care Specialist Jan 2022 - Mar 2023 Coordinated complex travel arrangements, resulting in a $10,000 annual cost savings. Implemented a scheduling system, reducing appointment conflicts by 75%. Managed 100+ executive appointments per month, enhancing productivity. SynchroBit Hybrid Exchange Customer Support Specialist Dec 2019 - Mar 2023 Delivered timely customer support via phone, email, and chat, increasing user satisfaction. Reduced customer complaints by 20% through cross-functional collaboration. Mentored a team of 10 specialists, improving customer satisfaction by 30%. SynchroBit Hybrid Exchange Senior Community Manager Jul 2019 - Jan 2021 Developed and implemented digital strategies to grow and engage the community. Aligned community strategies with wider business goals through strategic planning. Shivom Senior Community Manager Mar 2018 - Aug 2019 Monitored key KPIs to drive community engagement and retention. Led virtual community strategies through data-driven analysis. Pantercon ICO Advisor and Senior Community Manager Aug 2018 - Jul 2019 Ensured legal and regulatory compliance, developing investor engagement strategies. Goldiam Coin Administrator/Social Media Strategist Jan 2018 - Jun 2019 Managed social media campaigns, creating awareness and engagement for the platform. Nigerian Breweries Plc Virtual Assistant 2002 - 2006 Handled administrative support for service partners, ensuring smooth operations. Education Nnamdi Azikiwe University Bachelor of Engineering and Technology, Production Engineering 2001 - 2006 Nigerian Institute of Commerce, Awka NABTEB A-Level Certificate, Accounting 2002 Key Skills ● ● ● ● ● ● ● ● ● ● Administrative Support Customer Service & Issue Resolution Social Media Management Project Management & Coordination Data Entry & Management Digital Marketing Leadership & Coaching Compliance & Strategic Planning Process Improvement Community Engagement Technical Proficiencies ● ● ● ● ● Office Software: Microsoft Office, Google Suite Project Management: Trello, Asana Communication Tools: Slack, Zoom, Microsoft Teams Social Media: Facebook, Instagram, LinkedIn, Twitter Basic Graphic Design & Video Editing: Canva, Adobe Spark