Jane Etebe

Jane Etebe Customer & Administrative Operations Expert Profile Details Organized and detail-oriented customer & administrator with experience in Calabar, Nigeria, scheduling, data management, and customer communication. Proven ability - to streamline processes, communicate effectively with diverse teams, and-provide exceptional support to clients. Passionate about education and eager to contribute to innovative learning environments. Links Employment History Certification Coordinator at HerHeadquarters, Houston August 2024    LinkedIn Skills Customer Service Increased applicant satisfaction by 23% through timely document reviews on the portal, resulting in a 16% rise in certification referrals. Excellent Communication Skills Organize schedules and oversee administrative processes to ensure efficient operations. Teamwork Manage the Women-Owned Business Certification process, including reviewing applications and providing clear, timely communication. CRM Software Proficiency Administrative Intern at HerHeadquarters, Houston Conflict Resolution January 2024 — August 2024   Assisted in handling applicant inquiries and complaints, gaining handson experience in customer service. Empathy Consistently enhanced applicants' experiences by maintaining proactive communication and providing timely updates, ensuring smooth Time Management processing and resulting in a 40% increase in customer satisfaction scores. Emotional Intelligence Marketing Associate at Topxperts Health and Care Solutions, Des Plaines October 2023 — July 2024    Implemented initiatives to enhance customer retention rate and reduce churn rate by 25% Successfully managed customers' orders and complaints in a timely manner across multiple channels and resolved any related issues to maximize customer satisfaction Trained and mentored new hires, improving their performance by 30%. Virtual Assistant - LinkedIn Job Posting at International Association of Professional Writers and Editors (IAPWE), August 2023 — November 2023  Boosted applicant engagement and brand visibility by assisting with daily social media posts, leading to a 42% increase in job applications. Education B. A (Hons) French, University of Calabar, Calabar September 2009 — April 2014  Diversity Awareness Cultural sensitivity with ability to understand and address the diverse needs of customers from different backgrounds. Attention to Detail Administrative Operations Courses Customer Service, Customer Support and Customer Experience, Udemy August 2024 Introduction to CRM with Hubspot, Coursera July 2023