Jane Elysa I. Ugay
Virtual Assistant--P6 Bogo, President Carlos P. Garcia, Bohol
SUMMARY
SKILLS
Excellent customer service
As a dedicated and well trained individual in customer service
settings, I am capable of possessing high quality knowledge in
my chosen career. With a strong educational background and
Well developed communication
skills
various work experiences, I am well-equipped to provide
Good in time management
exceptional customer service satisfaction.
Organizational and critical
thinking ability
Record-keeping and following
instructions
• Data entry and research
EDUCATION
SILLIMAN UNIVERSITY
Bachelor of Science in
Psychology
REFERENCE
Kierstyn Mae Hontanosas
Former Manager-
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE AT QUALFON CEBU
(MAY 2013-DECEMBER 2013)
Answering incoming phone calls and assisting/handling
customer concerns
Provide information services and customer support
Troubleshoot mobile phones and resolve technical issues
CUSTOMER SERVICE ASSOCIATE AT CONVERGYS CEBU
(JANUARY 2014-APRIL 2014)
Respond to customers' account inquiries and resolve issues
Opening and closing bank accounts
Promote bank product and services
Monitoring the customers levek of satisfaction
Nuova Fima Marie Maylon
Teacher-
ENGLISH/MATH TUTOR AT KUMON TAGBILARAN CITY
(JANUARY 2016-DECEMBER 2016
Work with the students to improve their skills in and knowledge
Prepares and conducts exam to check the students' learnings
Evaluates the students' progress and provide thorough feedback
