Jane Dalida

Blk. 922 Lot 10. Phase 8 St. Thomas St., Heritage Homes, Bo Loma De Gato, Marilao, Bulacan, Philippines Mobile #- Email Address:- JANE ALLAUIGAN–DALIDA Job Objective: To secure a position with a well-established firm that will lead me to enhance my skills and knowledge in the field of customer service, writing and freelancing. WORK EXPERIENCE (PRESENT TO PAST) Company Name: HSBC Electronic Data Processing (Philippines) Inc. Position: Customer Service Representative (Inbound) Address: C-1 Building UP Ayala Land Techno Hub, Commonwealth Ave., Quezon City Date Joined: June 14, 2010, to December 17, 2017 Work Description: To provide financial and inbound customer services to Marks and Spencer Money card users in the UK by answering queries related to their accounts, process balance transfers, setting up Direct Debits and credit limit increase requests. Also handles online queries, complaints and call transfers to concerned departments. Also promotes insurance and loan products to M&S card holders as part of accounts upselling. Company Name: SYKES-ICT Marketing Services Inc. Position: Outbound Sales Representative Address: 19/F RCBC Plaza Tower 2, Ayala Avenue, Makati City Date Joined: December 22, 2005 – April 10, 2010 Work Description: Handles outbound sales accounts for Virgin Media(US). Offers tripleplay services for broadband, phone and cable for Virgin Media existing subscribers. Have been assigned to different accounts starting from HSBC Credit Protect, Market Research, Dunn and Bradstreet (DNB), and HSBC Core, Virgin Media Canada, and Virgin Media UK. Company Name: Office of Congressman Aurelio “Oyie” Umali, 3rd District, Nueva Ecija Address: House of Representatives, Congressional Avenue, Quezon City Position: Technical Staff Date Joined: July – October 2001 Work Description: Responsible for clerical works and preparation of letters and correspondence such as endorsement letters from the honorable solon. Company Name: Office of Senator Heherson T. Alvarez Address: Philippine Senate, GSIS Bldg., Roxas Blvd., Manila Position: Consultant Date Joined: June 1994 – May 1996 Work Description: Responsible for the preparation of letters and other correspondence at the Political Affairs Department of the Honorable Senator. Also helps in organizing out of town missions including medical and outreach programs. Company Name: Diwa Scholastic Press, Inc. Position: Junior Writer/Editor Address: G/F Star Centrum Condominium, Makati City Date Joined: July 1993 – July 1994 Work Description: Responsible for the preparation and distribution of Damayan, a 24-page Filipino magazine for grade school students by primarily writing for its regular columns. Supervise the editing and lay-outing process of the said magazine. EDUCATION Primary: Marulas Elementary School Address: Pio Valenzuela St., Marulas, Valenzuela City Year Graduated: 1989 Secondary: St. Louis College (Formerly PCTR) Address: Maysan Road, Valenzuela City Year Graduated: 1989 College: Far Eastern University Course: Bachelor of Arts in Communication Major: Mass Communication Year Graduated: 1993 PERSONAL INFORMATION Date of Birth: October 20, 1972 Height: 5 2 inches Civil Status: Married Province: Cabagan, Isabela Name of Husband: Edmar S. Dalida Occupation: OFW (Taiwan) INTERESTS I love reading general interest magazines and articles, watching the local and international news, movies and inspiring videos online. Occasionally bakes cupcakes and love trying new recipes. PERSONAL ATTRIBUTES God Fearing, Resilient, Goal, and Results Oriented, Adept at Multitasking Roles. REFERENCES: Miss Mishy Ligon Manager HSBC EDPP M&S Bank Department, HSBC EDPP Landline:- Miss Myren De Asis Team Leader M&S Bank, HSBC HDPP Mobile Number:- Mrs. Joan Cabe Head Pastor Jesus Christ Our Great God and Saviour Church Phase 5, Heritage Homes, Marilao, Bulacan Mobile Number:- Miss Nila Acosta Accountant Mobile Number:- I hereby declare that the above information was written in good faith and was also verified and to the best of my knowledge is true and correct JANE ALLAUIGAN-DALIDA Applicant