Jane Cho

JANE CHO Clarkston, GA 30021- Highly self-motivated, conscientious individual that practices efficiency, strong moral ethics, and high productivity. I am a very quick study and am always looking to broaden my horizons. Experience includes/not limited to: • Data Entry • Web Research • Virtual Assistance • Office Administration (Microsoft Office, email correspondence, multi-lined phone management, etc.) • Customer Service/Support (phone/email/chat) • Client/Vendor Account Management • Account Receivables & Reconciliation • Project Management (client reports, P&L reports, client relations, scheduling, etc.) • Order Management (order fulfillment, quality check, client relations, etc.) • Invoices & P.O. Management • Transcriptions & Video Captions #readytowork Authorized to work in the US for any employer WORK EXPERIENCE Transcriptionist Rev.com - Clarkston, GA July 2019 to Present Freelance - Remote Position • Completed transcription & captioning jobs precisely, on time, and with attention to detail. • Consistent alignment, accuracy, formatting, and commitment to transcription & captioning projects. Office Administrator/Project Manager 911 Restoration, Inc. - Atlanta, GA September 2019 to June 2020 Work from home/remote position - full time • Managed daily operations for mitigation/remediation (water, fire, mold, contents, etc) & reconstruction claims/projects • Consistent communication with numerous adjusters/insurance reps of multiple insurance companies (i.e. Allstate, State Farm, QBE, etc) regarding reconciliation issues, payment collections, on the behalf of the insured, approval of necessary documentation, etc. • Managed all collections and account receivables • Generated various financial and production reports for active rebuild jobs, illustrating P&L for each portion of each project • Internal management of staff (estimator, production manager, technicians, etc) to insure all claims were on the right track for completion • Experienced in multiple TPA's portals and facility management programs (Code Blue, Xactanalysis, Fm Pilot, etc) • Coordinated various reconstruction projects from start to finish Order Manager/Office Administration Golden Stella - Atlanta, GA July 2016 to January 2019 • Provided high-volume order entry via phone, email, fax, and website sales • Quality check of merchandise to ensure best quality • Managed internal communications required to fill orders • Managed customer communications • Processed high volume of orders filled on a daily basis • Worked with customers overseas and all over the U.S. • Multi-lined Phone management (6 lines) • High showroom traffic during Gift/Apparel Shows • Cross-trained in various departments including Shipping and Receiving, Purchase Orders, Billing, and Accounts Receivables Server/Bartender Nemoes Seafood & Steakhouse - Norcross, GA February 2016 to June 2016 • Provided impeccable customer service • Managed up to twelve tables on a daily service • Served and bartended for medium to large events held in the ballroom Shift Supervisor IHOP - Roswell, GA April 2013 to February 2016 • Trained new incoming employees of different positions of the restaurant • Screened new interviewees for General Manager • Opened and closed cash/cc registers per shift • Conducted meetings with General Manager and staff for growth of the business • Trained to be Assistant Manager • Filled in for all positions when necessary (Server, cook, DMO, manager) General Manager K2 Boxing Club - Long Island City, NY March 2012 to February 2013 • Promoted amateur and pro fights • Managed amateur fighters through the Golden Gloves • Hosted the Golden Gloves Semi-Final • Accounts Payable and Receivables for the gym • Monitored and maintained budgets • Managed daily operations of the facility • Successfully implemented new policies and procedures to improve team efficiency • High volume of membership sales • Strong marketing (i.e. partnership with east coast network MKTV) Paralegal/Office Manager Law Offices of Jonathan Y. Sue - New York, NY January 2011 to March 2012 Commercial Litigation • Handled all client appointments and calls • Attended court for client calendar calls and assistance for both attorneys • Note taking for depositions • Handled the firm's paperwork and court filings • Heavy research and summaries for cases • Maintained attorneys' calendars for client meetings, court dates, depositions, etc. • Multi-lined Phone management (3 lines) Executive Assistant Joseph Lee M.D. - New York, NY August 2007 to December 2011 Owner held a psychiatric practice, a real estate business, and 2 healthcare facilities • Handled all business files • Coordinated all appointments and meetings • Managed different calendars on a daily basis • Held numerous business meetings to handle growth of the companies • Handled all business' financials • Traveled with owner all over USA to close new business transactions • Warm customer service • Immaculate follow up with long term clients • Managed healthcare facilities’ scheduling and frequent back-up of staff • Multi-lined Phone management (6 lines) • Managed daily operations EDUCATION High school or equivalent Bayside High School SKILLS • Microsoft Office • Customer Relationship Management (10+ years) • Korean (10+ years) • Office Administration (10+ years) • Restoration Industry Experience (1 year) • Production Management (5 years) • Order Entry (5 years) • Office Management (10+ years) • Time Management • Data Entry • Personal Assistant Experience ASSESSMENTS Conscientiousness — Highly Proficient January 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: https://share.indeedassessments.com/share_to_profile/ 297f533128ecf183dea79bf-cdeed53dc074545cb7 Scheduling — Highly Proficient December 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/gohqxt48g-mlopjt Customer Focus & Orientation — Highly Proficient April 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ af32b4cbfa0ae6a-eef17eed53dc074545cb7 Data Entry Clerk — Highly Proficient June 2020 Maintaining data integrity by detecting errors. Full results: https://share.indeedassessments.com/attempts/7177a3c5452e32750efe3da886d0ba59eed53dc074545cb7 Typing — Expert May 2020 Transcribing text using a standard keyboard. Full results: https://share.indeedassessments.com/attempts/4b8f41fc9b8bd8321c8639bea04e6183eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.