Jane Brown

-- Admin Assistant & Customer Service Rep Abuja, Nigeria PROFILE SUMMARY Detail-oriented and customer-focused Administrative Assistant & Customer Service Representative with 7 years of experience in administrative support and customer service. Skilled in scheduling, client communication, data management, and technical troubleshooting, with a strong ability to handle customer inquiries, coordinate service appointments, and maintain accurate records. A proactive problem solver with excellent communication skills, CRM proficiency, and the ability to work independently in a remote environment. EDUCATION University of the People, USA Bachelor’s Degree in Business Administration 2016 – 2020 University of the People, USA Associate Degree in Business Administration 2016 – 2018 SKILLS WORK HISTORY Remote Customer Service Representative Upwork | Freelance | 2023 - Present Respond to customer inquiries via phone, email, and chat, ensuring timely and professional issue resolution. Troubleshoot product and service issues, guiding customers through solutions efficiently. Maintain a customer satisfaction rate of over 90% through clear communication and proactive solutions. Assist clients with account management, product selection, and onboarding, contributing to higher retention rates. Social Media Manager (Freelance) Time Management & Remote Work Efficiency Strong Communication & Customer Engagement Problem-Solving & Attention to Detail CRM & Ticketing Systems Multichannel Support (Phone, Email, Chat Customer Support & Troubleshooting Customer Support Specialist & Social Media Manager | The Savvy Empresa | 2023 –Present Respond to customer inquiries via phone, email, and chat, ensuring timely and professional issue resolution. Troubleshoot product and service issues, guiding customers through solutions efficiently. Maintain a customer satisfaction rate of over 90% through clear communication and proactive assistance. Manage social media accounts for multiple clients, increasing engagement and brand awareness. Administrative Assistant TECHNICAL PROFICIENCY CRM Systems Email Ticketing Systems Live Chat Support Microsoft Office Google Workspace Social Media Management Tools International Community School (Onsite) | 2016 - 2023 Provided customer support via phone and email, addressing inquiries and resolving issues efficiently. Managed appointment scheduling and coordination, ensuring seamless communication between clients and case managers. Maintained accurate records and documentation, keeping all client interactions and service details up to date. Developed strong problem-solving skills, ensuring administrative and customer-related challenges were handled professionally.