Jane Arla Go

I am Jane Arla Go and currently works as an Operations Manager for a call center company in the central part of the Philippines. I have been providing excellent customer service in the Business Process Outsourcing (BPO) industry in both inbound and outbound verticals for over 10 years now.

I have a very strong passion in honing my craft as learning is unending. I am highly organized and independent and I'm able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Integrity, courage, respect, teamwork and accountability are the core of my being. I demonstrate leadership ability and able to motivate others to accomplish goals. My positive attitude and eagerness to take on new experiences are helping me out achieve my goals and dreams.

My skills and abilities are:

• Proficiency with PCs, Microsoft Office Suite and Google Online documents
• Knowledge in Global Distribution Systems (Apollo, Worldspan, Shares, Sabre and Galileo)
• Excellent communication both written and verbal
• Analytical Thinking
• Decision Making
• Interpersonal Relations
• Project Management
• Management Skills
• Planning and Organization
• Flexibility
• Knowledge in Vicidial, CallTools, Zoiper, XLite and EyeBeam
• Knowledge in using project management systems like Basecamp
• Experience using Time Doctor
• Experience in using Freshdesk, Zendesk, and Salesforce