Jane Anne Caperida

Jane Anne Caperida Urgello St, Cebu City Mobile # : - Email Address: Jane Anne Caperida Summary of Qualification:  I have several years of customer service experience (including online, over the phone and email) and, for the last 4 years , I have dealing with customers Shopping Cart, Reset Password, Sending receipt in PDF form, Tracking Lost and Delayed packages, Processing Return and Exchange, sending Bonus and Actual Game Code, Sending customers Antivirus Product Key code and helping them to successfully download the software, assisting customer with trouble playing the game, Processing Refunds and Dealing with customer complaints. I'm a quick learner and enthusiastic. I have a friendly, professional demeanour and am a confident multitasked, hardworking and allowing me to take on several responsibilities at once. I look forward to working with you as a customer service representative. To make one Vision with my Team, to Innovate and Excel. Key competencies • I am dealing with calls in a highly professional manner • I always act as the first point of telephone contact for a customer • I handled complaints in a diplomatic way •I respond to customers who have special communication needs such as language difficulties or disabilities • I answered any queries quickly and effectively • I quickly understand a callers point of view and to empathize with them • I am able to respond and adapt to the needs of all customer •I am fully aware of all laws and regulation regarding data protection • I quickly processed information •I address customer service inquiries in a timely and accurate fashion •I give accurate and appropriate information to answer questions, issues and resolved complaints •I achieved customer’s satisfaction rating, exceeding corporate target. • I developed effective relationships with all call center departments through clear communication. • I worked with upper management to ensure appropriate changes were made to improved customer satisfaction. • I demonstrate mastery of customer service all script within specified time frames • I always maintained up to date records at all times. • I ensure to built customers loyalty by placing follow up calls for customers who reported product issues. • I have excellent verbal and written communication skills • I have the ability to work with minimum supervision in a busy environment • I am able t do respective task accurately over long periods of time •I worked with knowledge of MS office software and spreadsheets Educational Background: South western University: Bachelor of Science in Nursing --Graduated March 2010 Professional Experience:  Worked as a Nursing attendant at Liloy District Hospital Selected achievements  Call Center Representative     --- October 14 2012  to current I been a top agent last year and have some Awards and was recognize as one of the Top 2 Agent stack Rank- Hobbies and Interest Reading Medical Surgical Books and watching movies. I am interested in working homebased to develop my skills and to support my family financially.  Reference: available on request