Jane Akinmuleya

AKINMULEYA JANE RESUME Magodo Phase One, Lagos State 📞 - | 📧-[LinkedIn Profile] ( https://www.linkedin.com/in/jane-akin-79a2b8201/ ) PROFESSIONAL SUMMARY Dedicated and experienced Customer Support Officer with over 6 years of progressive experience in customer service, administration, and social media management. Proven ability to resolve customer issues efficiently, maintain detailed records, and enhance overall customer satisfaction. Proficient in CRM tools like Zendesk, Helpdesk, and LiveChat, with strong communication and problem-solving skills. Multilingual and adept at working in fast-paced environments to support organizational goals. CORE COMPETENCIES Customer Support & Relationship Management Conflict Resolution & Escalation Handling CRM Tools: Zendesk, Helpdesk, LiveChat Microsoft Office Suite (Excel, Word, PowerPoint) Social Media Management (Facebook, Instagram, Twitter, TikTok, Pinterest) Data Entry & Record Maintenance Cross-functional Team Collaboration Multilingual Communication (English, Igbo, Ikwerre, French – Conversational) PROFESSIONAL EXPERIENCE Moniepoint Microfinance Bank – Lagos, Nigeria Customer Support Officer June 2024 – Present Respond to customer inquiries via phone, email, chat, and in-person with professionalism. Resolve complaints, escalate complex issues, and ensure customer satisfaction. Maintain accurate records of customer interactions and feedback. Collaborate with internal teams to streamline customer experience. Train new team members and maintain support documentation. Leo-African Communications Limited – Lagos, Nigeria Customer Success and Support Officer July 2022 – May 2024 Handled multi-channel customer communications and resolved queries effectively. Ensured high customer retention through relationship-building. Worked closely with product and operations teams to improve service delivery. Support Link Technologies Limited – Lagos, Nigeria Administrative Officer / Customer Support October 2021 – June 2022 Managed front desk duties and client communications. Coordinated inventory and liaised with vendors for supply and maintenance. Assisted with basic IT support and performed data entry tasks. Impression King Limited – Lagos, Nigeria Customer Support & Administrative Officer September 2019 – August 2021 Oversaw daily operations at the customer service hub. Provided front desk services and virtual office management. Responded to customer inquiries through various channels. Leo-African Communications Limited – Lagos, Nigeria Social Media Manager / Digital Handler January 2018 – August 2019 Managed client social media accounts and campaigns. Created engaging digital content and improved online presence. Analyzed engagement metrics to refine strategies. Jaenoc Limited Company – Port Harcourt, Nigeria Personal Assistant / Front Desk Personnel (NYSC) December 2017 – November 2018 Scheduled appointments and managed executive communications. Handled phone calls, mails, and diary management. Maintained visitor records and reception duties. EDUCATION B.A. Linguistics and Communication Studies University of Port Harcourt, Nigeria | 2016 West African Examination Council (WAEC) Air Force Secondary School, Port Harcourt | 2010 First School Leaving Certificate (FSLC) Aladumo International Primary School, Port Harcourt | 2004 PROFESSIONAL CERTIFICATIONS Diploma in Human Resources Management, Formazione Business School, 2018 Diploma in Customer Service Relationship Management, Formazione Business School, 2018 REFERENCES Available on request