Jane Agbama

JANE OGECHI AGBAMA Benin City, Edo state, Nigeria. Tel:- Email:-Linkdein:www.linkedin.com/in/ agbama-jane Customer Service Personnel || Chat Support || Administrative Officer PROFESSIONAL SUMMARY Experienced Front Desk Attendant with a year in hospitality, adeptly transitioning into a customer service role. Proficient in interpersonal relationships and equipped with strong computer software skills. Known for providing exceptional service and resolving issues promptly. Eager to leverage expertise to excel in customer-centric environments, fostering positive interactions and delivering top-notch support. RELEVANT SKILLS Front Desk Attendance/Administrative Duties ● ● ● ● Greet and welcome visitors, clients, and employees in a professional manner Answer incoming calls and transfer them to the appropriate personnel Coordinate with other departments to ensure smooth operations Provide general information to visitors and employees about the organization ● Maintain confidentiality of sensitive information ● Handle customer inquiries and complaints effectively ● Collaborate with colleagues to ensure excellent customer service at all times Customer Service ● Provide prompt and courteous assistance to customers via phone, email, or in-person interactions ● Address customer inquiries, complaints, and requests with professionalism and empathy ● Resolve customer issues efficiently and effectively to ensure satisfaction ● Demonstrate strong product knowledge to accurately answer questions and provide recommendations ● Process orders, returns, and exchanges accurately and according to company policies ● Utilize CRM systems and other tools to document customer interactions and ● Maintain a positive and friendly attitude in all customer interactions to enhance the overall customer experience Communication ● Effectively convey ideas, information, and instructions through verbal and written communication channels. ● Collaborate with team members to exchange information, coordinate tasks, and achieve shared goals. ● Utilize various communication tools and platforms, such as email, phone, video conferencing, and messaging apps, proficiently. ● Provide constructive feedback and suggestions to facilitate productive discussions and problem-solving. WORK HISTORY 03/2020 to Front Desk Officer 12/2021 GENESIS EXCLUSIVE HOTEL AND SUITES 04/2012 to Artist/Customer Service Representative 05/2015 AJ ARTISTRY (Internship) EDUCATION Post Graduate Diploma: Business Administration National Open University- Benin City Higher National Diploma: Mass Communication Federal Polytechnic Auchi National Diploma : Mass Communication Federal Polytechnic Auchi REFEREES: References Available On Request