Jane Agbai

AGBAI JANE JAMES V I R T U A L A S S I S T A N C E - PROFILE -Fredericton NB Canada www.linkedin.com/in/jane-agbai4515ab259 SKILLS I am a hardworking, deligent, and motivated Virtual Assistance offering excellent customer expectation management and problem resolution skills. EXPERIENCE CHAT SUPPORT Virtual Assistance Digital Marketing Customer service Appointment Setter Business support Email Marketing Call Management Jiemusi Global 2022 Processed order changes for customer or company mistakes. Identified and developed upsell opportunities for sales team. Worked with customers to increase product utilization and service adoption . BUSINESS SUPPORT OFFICER Beckyrose Interior 2021 Kept team in consistent business rhythm , preventing unnecessary EDUCATION delays and process bottleneck. Tracked company assets, maintaining records of purchases, vendor services and disposals. SECONDARY SCHOOL Federal Government Girl’s College Abuloma Port-Harcourt Rivers State- BACHELOR OF TECHNOLOGY University of Nigeria Nsukka- Digital WitchCommunityTechTraining 2022 Maintained accurate financial record. CUSTOMER SERVICE Jiemusi Global 2020 Answered customers questions about policies and procedures with friendly and knowledgeable approach. Resolved customer concerns related to order inquiries and delivery tracking. Answered numerous inbound calls each day to handle various concerns, set appointments and close sales.