Jane

WILSON JANE MONDALE Administrative & Operations Professional Abuja, FCT, Nigeria PROFESSIONAL SUMMARY Detail-oriented Administrative and Operations Professional with a background in Chemistry and extensive experience in executive support, workflow coordination, and technical administration. Expert at transforming scattered tasks into structured systems using tools like Monday.com and advanced inbox management. Proven track record in managing high-level correspondence, retail operations, and customer relations. Committed to bringing a disciplined, productivity-focused approach to the German professional ecosystem. CORE COMPETENCIES * Operations: Workflow Optimization, Inventory & Records Management, Project Tracking. * Administration: Executive Support, Calendar Management, Meeting Coordination. * Digital Tools: Microsoft Office Suite (Expert), Monday.com, CRM Systems, Social Media Strategy. * Soft Skills: Intercultural Communication, Problem-Solving, High-Discretion Handling. PROFESSIONAL EXPERIENCE Founder & Business Manager | Jane_Els Empire — Abuja, Nigeria 2024 – Present * Lead daily operations for a fashion retail business, overseeing inventory and supply chain logistics. * Implemented digital marketing and customer engagement strategies, increasing brand visibility. * Managed financial records, pricing structures, and order processing workflows. Supervisor | Apartment 550 — Abuja, Nigeria 2025 * Streamlined facility operations and maintenance scheduling to ensure high service standards. * Resolved complex customer issues promptly, maintaining a 95%+ satisfaction rate. * Supervised staff and maintained administrative records for operational transparency. Personal Assistant to CEO | NachiImperial Ltd — Abuja, Nigeria 2024 * Managed high-level executive calendars, travel arrangements, and confidential correspondence. * Acted as a primary point of contact for stakeholders, ensuring professional communication. * Organized board meetings and tracked action items to ensure organizational alignment. Class Teacher (NYSC) | St. Theresa Secondary School — Enugu, Nigeria Nov 2023 – Oct 2024 * Managed classroom operations and designed structured learning environments. * Collaborated with senior staff to refine teaching strategies and administrative reporting. Secretary | Zikko Couture & Laundry Services — Abuja, Nigeria Oct 2022 – Mar 2023 * Managed client relations and maintained rigorous financial and inventory records. * Coordinated service delivery timelines and order processing. Secretary | SMB Oil & Gas — Lagos, Nigeria Jul 2017 – Nov 2017 * Administered executive documentation, meeting agendas, and official minutes. * Ensured timely follow-ups on corporate schedules and inter-departmental tasks. EDUCATION Bachelor of Science (BSc) in Chemistry University of Abuja | 2018 – 2022 CERTIFICATIONS * Virtual Assistant Professional – ALX (2024) * Virtual Assistant Professional – DEXA (2024) * Advanced Computer Training – Jaroy Institute (2016) * National Youth Service Corps (NYSC) – (2024) ADDITIONAL INFORMATION * Languages: English (Fluent), German (Currently Learning/A1 Interest). * Interests: Workflow Automation, Personal Development, International Career Growth.