Jancelle De Guzman

 A highly engaged and positive team player with a strong customer focus and the motivation to deliver exceptional sales results. Work Experience Position: Customer Service Representative Company: Lawn Love, Inc. Address: 16767 BERNARDO CENTER DR. # 28339 San Diego, CA 92198 From: March 10, 2019- October 24, 2020 and from April 27, 2020- November 11, 2020 Duties and Responsibilities: Demonstrates mastery of customer service call script within specified timeframes. Coordinates with and supports the network of lawn care providers and customers across the United States. Provides active and appropriate information in response to lawn care providers and customers inquiries. Responsible for the daily monitoring of text, phone, email, and scheduling systems to ensure the smooth operation of daily jobs. Resolves service problems by clarifying the lawn care provider’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Participates in weekly stand up meetings and 1:1 with the team lead. Position : Customer Service Representative Company Address : Sitel Corporation Philippines From : BCEZ Loakan Road, Baguio City : April 23, 2013 to November 21, 2016 Position : Assistant Billing/ Payroll/ Office Clerk /Pharmacy Aide Company Address : Lucas – Paguila Medical Clinic and Hospital From : Magsaysay St., Alicia, Isabela : July 15, 2009 – February 29, 2012 Educational Attainment Course : Bachelor of Science in Business Administration Major in Banking and Finance University / School Address Year Attended : University of the Cordilleras : Harrison Rd. cor. Gov. Pack Rd., Baguio City, Philippines : 2005 – 2008 Course : Bachelor of Science in Accountancy (Earned 6 units of Accounting and 6 units of Management) University / School Address Year Attended : Saint Louis University : Bonifacio St., Baguio City, Philippines : 2001 – 2005 Trainings and Seminars Attended Company : Sitel Academy Free Call Center Training Address : Sitel Academy- Baguio rd 3 Floor Jose De Leon Bldg., Upper Session Road, Baguio City From : April 03-April 16, 2013 Company : Postal Bank Address : Upper Session Road, Baguio City Department Assigned to : New Accounts Department; Accounting Department From : June 2008 - September 2008 Skills and Proficiencies - Strong organizational skills, Active listening skills, Courteous demeanor, Documentation skills, Energetic work attitude, Sharp problem solver, Excellent quantitative skills, Critical thinker, Detail oriented, Microsoft Word and Excel, Multi-tasking Personal Data Date of Birth : January 26, 1983 Place of Birth : Alicia, Isabela Age : 37 years old Weight : 122 lbs. Height : 150 cm Civil Status : Married Character Reference Mr. Kevin Angelo Legazpi Operations Manager Sitel Corporation Philippines BCEZ Loakan Road, Baguio City Mobile No.: - Mr. Kevin Lamsis Supervisor Sitel Corporation Philippines BCEZ Loakan Road, Baguio City Mobile No.: - Ms. Maricel De Guzman Team Lead Lawn Love, Inc. 16767 BERNARDO CENTER DR. # 28339 San Diego, CA 92198 Mobile No.: - I hereby certify that the above information is true and correct to the best of my knowledge and belief. JANCELLE T. DE GUZMAN Applicant