Janah Angeline Castillo

WORK EXPERIENCE Department of Science and Technology – Industrial Technology Development Institute​ Human Resource Intern​ January 2025 – May 2025 DOST Compound, Taguig City ●​ Assisted in end-to-end recruitment process, including job postings, screening, and interview scheduling. ●​ Help organize employee records to maintain an efficient digital HR database in compliance with government standards. ●​ Coordinate wellness programs and internal campaigns that promote a collaborative and innovative work culture. Dforce Operations Center Inc.​ July 2024 - January 2026 Sales Lead Verification Associate (Concurrent with HR Internship, Jan – May 2025)​ Pasig City, Metro Manila ●​ Confirm accuracy of lead details through research or direct outreach. ●​ Evaluate prospects based on target criteria to ensure sales readiness. ●​ Log and update verified leads for seamless sales follow-up. Transcom Worldwide Inc.​ Customer Service Representative​ October 2022 - January 2024 Pasig City, Metro Manila ●​ Understanding shipping services, including domestic and international shipping options. ●​ Ability to quickly assess customer issues or concerns and find effective solutions. ●​ Maintaining professionalism and composure when dealing with challenging or irate customers. Prime Care Medical Clinic (Part - Time)​ Doctor’s Assistant​ October 2021 - December 2021 Doña Soledad, Paranaque City ●​ Proficiency in data entry software and electronic health records (EHR) systems to accurately input patient information. ●​ Willingness to adapt to changes in procedures, technology, or workload dynamics related to COVID-19 testing protocols. ●​ Strong organizational skills to efficiently manage patient records. EDUCATION Pamantasan ng Lungsod ng Maynila​ Bachelor of Science in Business Administration Major in Human Resource Management​ 2021 - 2025 Muralla St. Intramuros, Manila CERTIFICATIONS & SKILLS Seminars: ●​ ●​ ●​ ●​ ●​ ●​ Through the Jaguars’ Paws: Amplifying Industry-Based Seminars and Workshops (January 2024) International Conference of UNAIR Postgraduate School (September 2023) It me: Leading Effective Virtual Teams; A Virtual Team Building (December 2021) Concurrent Session JPMAP National Conference (November 2021) SSG – SHS Leadership Training vol. 1 (May 2019) SSG – SHS Leadership Training vol. 2 (September 2019) ●​ State of the City’s Children Address (November 2018) Skills: ●​ ●​ ●​ ●​ ●​ ●​ Recruitment Support Employee Records Management Event and Program Coordination Digital Literacy Attention to Detail Communication & Interpersonal Skills