Janae

JANAE MONTES Livermore, CA 94550 - - https://www.linkedin.com/in/janaemontes PROFESSIONAL PROFILE • • • • Six years of experience in customer service, corporate management, marketing, and administration. Enthusiastic and hard-working with a proven track record of delivering exceptional customer service. Skilled marketer with a history of improving revenue, reducing turnover, and increasing customer satisfaction. Quick learner and problem solver with attention to detail, organizational skills, and multitasking abilities. EDUCATION Bachelor of Science in Business Management University of San Francisco – San Francisco, CA May 2016 EXPERIENCE Personal/Executive Assistant to CEO, Methodica Technologies (Danville, CA) June 2022 - May 2024 • Effectively coordinated and arranged schedules, prioritizing tasks, and overseeing all travel arrangements. • Adhered to project timelines to ensure teams stayed on track, meeting milestones as scheduled. • Helped create unique marketing and website material to increase customer outreach. • Designed organizational solutions for computer files; business, financial and household records; and physical spaces. Administrative Assistant, CriticalRiver (Pleasanton, CA) May 2022 - July 2023 • Coordinated comprehensive travel plans and itineraries for senior-level personnel. • Worked remotely with IT to configure laptops for new employees. • Managed office supply inventory through routine stock checks, proactively forecasting supply needs, and initiating prompt orders to ensure seamless availability of necessary items. Personal Assistant/Marketing Representative, A to Z Gemstones (Bay Point, CA) Mar 2021 - May 2022 • Responsible for organizing a large inventory of fine jewelry, taking professional photos, writing detailed descriptions, and posting items for sale on multiple platforms (such as auction sites and various buy/sell apps & websites). • Provided technical support by resolving issues and enhanced overall efficiency through the implementation of new workplace applications and software, offering guidance on their usage. • Responsible for running all errands, budgeting, paying bills, overall upkeep, etc. COVID Test Site Worker/Customer Service, Kinetic Events (Dublin, CA) Jan 2021 - Jan 2022 • Assisted and guided patients through the testing process, managed site logistics, and served as a lead brand ambassador for the City Health’s COVID Testing Site. • Used strong customer service & decision-making skills to screen/register each patient, coach them on how to swab themselves, collect their sample and process/bill their insurance inside the lab. • Worked in a customer facing role with high expectations for operational excellence, particularly for maintaining strict infection prevention and control practices. Sales Associate, Lead Marketing Agencies (Bay Area, CA) Dec 2018 - Dec 2020 • Worked at trade shows, stores, community organizations, and other venues to increase brand awareness by coordinating and managing product demonstrations and answering questions from potential customers. • Provided product information, using lectures, films, charts, or slide shows. • Led complex staffing teams to accomplish corporate sales objectives. Manager, P.F. Chang’s China Bistro (Pleasanton, CA) Oct 2017 - Dec 2019 • Oversaw daily operations while upholding P.F. Chang’s corporate standards in a high-paced setting; ranked among the highest volume restaurants in California. • Promoted to Assistant Operating Partner four months into my position, taking on new responsibilities (ex: scheduling, forecasting, team member on-boarding, promotions and employee coaching and development). • Managed weekly payroll, store inventory, staff certification completion, implementation of monthly operation updates, kitchen and dining room health regulation compliance, and more. • Acknowledged for promptly and empathetically addressing guest concerns to ensure a positive resolution for the customer. SKILLS Executive Team Leadership · Training & Development · Attention to Detail · Scheduling · Client/Vendor Relations · Event Planning · Process Improvement · Budgeting · Payroll · Customer Service · Adaptability · Verbal & Written Communication · Team Player · Record-keeping · Profitable Thinking · Creativity · Calm Under Pressure · Organized · Mac & PC · MS Office Suite