Contact
Marrakech, Morocco- (Mobile)-
www.linkedin.com/in/jana-theresepalaca- (LinkedIn)
janatherese.my.canva.site/
(Portfolio)
myprofile.ph/janatheresepalaca
(Portfolio)
Top Skills
Property Management
Office Administration
Administration
Languages
English (Native or Bilingual)
Filipino (Native or Bilingual)
French (Elementary)
Certifications
English for Tourism - Hotel
Reception and Front Desk - Revised
General Virtual Assistant
Jana Therese Palaca
Receptionist | Real Estate VA | Airbnb Property Manager
Marrakesh, Marrakesh-Safi, Morocco
Summary
Hello, my name is Jana, and I am excited to be applying for the
role of a general virtual assistant. As a highly organized and detailoriented individual, I have always enjoyed supporting others and
assisting them in achieving their goals.
In terms of my education and experience, I don't hold any degree
but I am confident that I can work the same as those who have the
degree. I have worked in a variety of administrative and support roles
throughout my career. From managing calendars and scheduling
appointments, to handling email correspondence and conducting
research, I am confident in my ability to handle a wide range of tasks
as a virtual assistant.
In addition to my technical skills, I am also a great communicator
and problem-solver. I am always willing to learn and adapt to new
challenges, and I am committed to providing exceptional service and
support to my clients.
I look forward to the opportunity to discuss my qualifications further
with you.
Experience
Riad Kheirredine
2 years 4 months
Front Desk Staff
May 2022 - Present (1 year 11 months)
Marrakesh-Safi, Morocco
*Perform all check-in and check-out tasks
*Manage online and phone reservations
*Inform customers about payment methods and verify their credit card data
*Register guests collecting necessary information (like contact details and
exact dates of their stay)
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*Welcome guests upon their arrival and assign rooms
*Provide information about our hotel, available rooms, rates and amenities
*Respond to clients’ complaints in a timely and professional manner
*Liaise with our housekeeping staff to ensure all rooms are clean, tidy and
fully-furnished to accommodate guests’ needs
*Confirm group reservations and arrange personalized services for VIP
customers and event attendees, like wedding guests
*Upsell additional facilities and services, when appropriate
*Maintain updated records of bookings and payments
Housekeeper
December 2021 - May 2022 (6 months)
2 Derb Cheligui Sidi Ben Sliman Marrakech Morocco
*Serves visitors by greeting, welcoming, and directing them appropriately.
*Notifies company personnel of visitor arrival.
*Maintains security and telecommunications system.
*Informs visitors by answering or referring inquiries.
*Directs visitors by maintaining employee and department directories.
*Maintains security by following procedures, monitoring logbook, and issuing
visitor badges.
*Operates telecommunication system by following manufacturer’s instructions
for house phone and console operation.
*Keeps a safe and clean reception area by complying with procedures, rules,
and regulations.
*Supports continuity among work teams by documenting and communicating
actions, irregularities, and continuing needs.
*Contributes to team effort by accomplishing related results as needed.
Freedom Cash Offer
Real Estate Virtual Assistant
February 2021 - May 2022 (1 year 4 months)
Scottsdale, Arizona, United States
Riad Raffaa
Housekeeping Attendant
April 2019 - March 2020 (1 year)
Marrakesh Medina, Marrakesh-Safi, Morocco
*Serves visitors by greeting, welcoming, and directing them appropriately.
*Notifies company personnel of visitor arrival.
*Maintains security and telecommunications system.
*Informs visitors by answering or referring inquiries.
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*Directs visitors by maintaining employee and department directories.
*Maintains security by following procedures, monitoring logbook, and issuing
visitor badges.
*Operates telecommunication system by following manufacturer’s instructions
for house phone and console operation.
*Keeps a safe and clean reception area by complying with procedures, rules,
and regulations.
*Supports continuity among work teams by documenting and communicating
actions, irregularities, and continuing needs.
*Contributes to team effort by accomplishing related results as needed.
Travellers Inn
Manager
September 2016 - January 2019 (2 years 5 months)
Morocco
Lead Investment Group
Accounts Sales Representative
May 2016 - September 2016 (5 months)
Zenith Center, Sidi Maarouf, Casablanca
● Calling prospective clients for a certain service the company is offering
● Giving the premium information about the services of the company
● Giving right knowledge on how to invest in financial market
● Making sure that the client has enough information to start availing the
company’s services
● Closing a sale with the client
Africotel Call Center
Telemarketer
February 2015 - May 2016 (1 year 4 months)
Bd Yacoub El Mansour Casablanca Morocco
Dealing with business people to get fundings for their businesses.
Wilson Telecom Company
Telemarketer
July 2014 - November 2014 (5 months)
Mohammedia Morocco
Handling people over the phone and meeting their needs.
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Education
Liceo de Cagayan University
Undergraduate, Industrial Engineering · (2006 - 2007)
Alison
Introduction to Property Management · (January 2024)
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