Jana Giordani | Freelancer Resume

PROFESSIONAL SUMMARY Highly versatile, results-driven, and forward-thinking professional renowned for seamlessly integrating technical proficiency with a profound commitment to holistic wellness and metaphysical sciences. Currently pursuing a Ph.D. in Metaphysics with a specialization in Conscious-Centered Living, complemented by a B.S. in Information Technology and extensive certifications as an Ayurvedic Practitioner and Master Life Coach. I leverage analytical problem-solving, data analysis, strategic planning, and project management expertise, combined with practical experience in client-centered care and well-being, to deliver impactful solutions, drive operational excellence, and foster holistic well-being in diverse and dynamic remote environments. EXPERIENCE Instructor-Skincare | Hollywood Institute of Beauty Careers | Hollywood, FL | September 2022 – June 2025 o Delivered comprehensive theoretical and practical skincare instruction, ensuring student mastery for licensure. o Managed and supervised student-led clinical spa operations, guiding diverse skincare treatments to maintain high service and client satisfaction. o Mentored and coached students, providing constructive feedback and fostering professional development for career success. o Assessed student performance via practical exams, written tests, and evaluations to ensure competency and adherence to standards. Founder, Principal Consultant & Lead Practitioner | Jahdare, LLC | Miami, FL | October 2017 – Present o Directed comprehensive spa operations, managing supply chain, facility standards, and ensuring strict compliance with health, safety, and operational policies. o Recruited, trained, and managed a team of spa professionals, implementing performance-based recognition programs that increased productivity. o Drove business growth through strategic marketing initiatives, planning and overseeing quarterly events, and designing effective marketing materials. o Managed all financial operations, including salary, cash flow, and tax filings, while providing direct client treatments and ensuring exceptional guest satisfaction. Independent Business Owner / Remote Service Provider | Jahdare, LLC | June 2019 – June 2021 o Partnered with Arise Virtual Solutions to provide remote customer service and operational support as an independent contractor for major clients, including Agero Roadside Assistance and Barnes & Noble. o Managed all aspects of remote business operations, including scheduling, technology implementation, and client communication for high-volume service requests. o Successfully handled diverse customer inquiries, resolved issues, and ensured adherence to client-specific protocols, maintaining high service quality standards. o Implemented efficient virtual filing systems and utilized proprietary client software to streamline business processes and enhance productivity. Care Management Professional | Kay’s Private Home Care, LLC | Weston, FL | September 2016 – December 2019 o Progressed from Client Care Coordinator to Care Manager. o Advocated for patients and families, collaborating with RNs to manage referrals, client assimilation, and ongoing care coordination for "aging in place" initiatives. o Oversaw caregiver hiring, supervision, and daily duties, managing client relationships, resolving issues, and optimizing staff scheduling for quality service. o Participated in developing systems and procedures to enhance care coordination, supported financial management, and ensured patient safety and home management. Spa Operations Manager & Wellness Practitioner | Narotique, Inc. | Miami, FL | June 2017 – November 2017 o Assisted with providing a variety of beauty and body sculpting services (e.g., facials, microdermabrasion, fat freezing, laser lipo, teeth whitening). o Managed daily operations including opening/closing the shop, account balances, and resolving scheduling conflicts in owner's absence. o Implemented systems and policies to provide structure and organization, such as an automation system and cancellation/rescheduling policies. Office Assistant | Res-Care, Inc | Miami, FL | April 2017 – June 2017 o Provided comprehensive support to the Executive Director of Here Is Help Workforce nonprofit. o Managed food pantry organization and distribution, coordinating volunteers and maintaining community partnerships. o Resolved scheduling conflicts and updated website content as needed. J & J Cleaning Solutions | Owner & Operator | Miami, FL | January 2017 - December 2020 o Managed all aspects of business operations, including hiring, training, and overseeing a small team of assistants to ensure high-quality service delivery. o Spearheaded client acquisition and retention by building strong relationships and providing personalized, reliable services in a remote capacity. o Developed and managed all project logistics, including scheduling, resource allocation, and quality assurance to guarantee client satisfaction. Telecommunications Specialist | State of FL Dept of Health | Tallahassee, FL | August 2012 – June 2016 o Progressed from Telecommunications Specialist I to Specialist II. o Served as DMS Authorized SUNCOM Order Processing Agent and DOH Agency Administrator for diverse telecommunication services, including Hosted Fax, Audio Conferencing, and Web Conferencing. o Acted as primary liaison for telecommunication services, supporting ~17,000-18,000 users statewide across 67 counties. o Conducted internal IT audits, resolved billing issues with Accounting and Finance, and modified Agency-wide Communication Service Request (CSR) Forms. o Provided comprehensive Video Conferencing Support and Maintenance (programming, configuration, troubleshooting, training), updated Footprints Tickets, and assisted with a major Campus Move Project, including Avaya phone installations and user training. Business Office Clerical | Florida State University | Tallahassee, FL | August 2008 – August 2012 o Maintained confidential documents for the Biology Department and the College of Medicine. o Trained work-study students and OPS personnel on MS Office Suite, accounting statistics, and document management. o Organized large amounts of financial data for 38 departments on SharePoint and Intranet sites. o Populated SharePoint Database with ~4,000 property items for inventory. o Created, populated, and maintained personnel accounts of Medical Faculty for Regional Campuses using One Note, providing simultaneous access for vendors and accountants. o Aided in producing and managing Monthly Financial Planning and Budgetary Reports (e.g., Accounting Statistics, Expenditure Details, Ledgers). CERTIFICATIONS & ADVANCED TRAINING Holistic Wellness Certifications ● Ayurveda Practitioner | Yogamu Institute | December 2025 ● Currently undertaking extensive training in multiple specialized yoga and Ayurvedic modalities, including Pre-Natal, Yin+Yang, Kids Yoga, Pranayama, Trauma-Informed Yoga, Mudra Instruction, Face Yoga, Marma Therapy, and Ayurvedic Dermatology & Trichology. ● Higher Aesthetic Education | GlymedPlus | October 2022 ● Master Lash Artist and Instructor | Skinformation Academy | January 2018 / March 2021 ● Certifications in advanced esthetics and body care, including Yoni/Vaginal Steam Instructor & Advanced Practitioner, 100% Natural Yoni Product Training, Professional Sugaring Hair Removal, Holistic Esthetics Training, Microblading & Ombre Microshading, Body Sculpting, and Licensed BodyWrapper. Life Coaching & Energy Work ● Master Life Coach | Transformation Academy | December 2020 ● Professional Spirituality Coach | The KEW Training Academy | April 2020 ● Reiki Master & Teacher | International Reiki Organization | February 2020 Professional Development & Administration ● Novice to Know-How Program | The Digital Preservation Coalition ○ Modules In-Progress (October 2025): Digital Preservation, Providing Access to Preserved Digital Content, Email Preservation, Building a Digital Asset Register ● Generative AI Masterminds INTL Workshop | Outskill | August 2025 ○ Gained practical expertise in LLM foundations, advanced prompt engineering, AI for visual storytelling & content creation. ○ Developed skills in building AI bots, Custom GPTs, AI Agents, and implementing AI Automations for work life and business. ● Staff Credential (Lead VPK) | Department of Children and Families | April 2019 ● Grant Writing Certificate | Metropolitan Design & Consulting Group, Inc. | January 2011 EDUCATION Doctor of Philosophy (Ph.D.) in Metaphysics | University of Metaphysics and Sedona | Sedona, Arizona Specialization: Conscious-Centered Living | Expected: August 2026 ● In-Progress: Master of Metaphysical Science (M.Msc.) ● Completed: Bachelor of Metaphysical Science (B.Msc.), July 9, 2025 ● Diplomas awarded with B.Msc.: Ordained Metaphysical Minister, Metaphysical Practitioner Master of Business Administration (MBA) | Columbia Southern University | Orange Beach, Alabama ● Concentration: Health Care Management | Studies currently on hold B.S. in Information Technology | Florida State University | Tallahassee, FL | December 2011 ● Concentration: Advanced Health Informatics | Minor: Family and Child Sciences High School Diploma | North Miami Senior High | North Miami, FL | May 2007 VOLUNTEER & EARLY PROFESSIONAL EXPERIENCE Children’s Activity Leader | Big Bend Homeless Coalition | September 2011 – April 2012 ● Managed childcare volunteers and developed weekly activity curricula. ● Provided computer training, delivered presentations, and ensured program compliance with federal/state regulations. ● Intervened in crisis situations and maintained strict confidentiality. IT Intern to Executive Director & Founder | Halle Martin Foundation for Autism, Inc. | January 2011 – August 2012 ● Drafted critical organizational documents, including authorization, verification, and media release forms. ● Provided technical assistance for video conferencing, presentations, and website content updates; validated customer agreements. ● Developed training materials and detailed job descriptions for future interns. IT Intern | Metropolitan Design & Consulting Group, Inc. | January 2011 – August 2011 ● Earned Grant Writing Certificate and researched grant funding sources for clients. ● Conducted website usability analysis for business partners and provided client training on website management. ● Supported county-wide talent show logistics and assisted Leon County School Board with ERP projects, including generating Crystal Reports on student health data. Student IT Strategic Planning Group | FSU College of Communication and Information | January 2010 – April 2011 ● Conducted research for the Assistant Dean, developing project schedules, budget proposals, and comprehensive project plans. ● Created and delivered various communication materials, including memorandums, questionnaires, surveys, and presentations. Volunteer Registrar Assistant | Thomas Jefferson Middle School | December 2003 - December 2007 ● Performed data entry for student report cards and created annual classroom schedules. ● Implemented district policies for student enrollment, transfer, withdrawal, and verification. FAMILIAR SKILLS & TECHNOLOGY ● IT Methodologies & Planning: Conducting Research & Data Analysis, Strategic Planning, SDLC (Software Development Life Cycle), SWOT Analysis, COBIT, ITIL, HIPAA Planning, Security, Networking. ● Software & Tools: MS Project, MS Office Suite (Outlook, Word, Excel, PowerPoint), Visio, PeopleSoft, Oracle, SharePoint, OMNI OBI. ● Databases & Programming: Data Warehousing, MySQL, ASP.net w/C#, Web Design w/Programming, XHTML, UNIX, Java w/Object Oriented Programming, Drupal, PHP. ● Health IT: Health Information Exchange (HIE), Evaluating Personal Health Records (PHR), Electronic Medical Records (EMR).