Jana Cvetkoska

Personal information Name: Jana Cvetkoska E-mail ​address:-Phone:- Date of birth: 23/01/1994 City: Skopje, Macedonia Work experience Company: ,,Optimus Lead"-2020 Responsibilities: Made cold-calling to potential clients and provided sales presentations Answering questions of the clients and promoting financial services Finding and developing relationships with individuals and processing sales Sales menager (retention)-2019 Company: ,,Signal Plus`` Responsibilities: Making a long-term relationship with the clients Maintaining positive business relationship to ensure future sales ​Sales menager (conversion department)-2018 Company ,,Prosper Top`` Responsibilities: Find potential clients Givings sales presentations to a range of prospective clients Selling financial products using solid arguments Gaming Dealer – October 2017 Company: “MLT Investment” Responsibilities: conducting gambling games in English at an online casino platform, following all applicable rules and regulations understanding and following gaming procedures at all times creating an enjoyable atmosphere by attending to players’ needs politely reporting any unlawful act or technical issue to the floor manager immediately Administrative Assistant in Patient Services – January 2014 – July 2017 Company: “Acibadem Sistina” Hospital Responsibilities: implementation of administrative procedures for receiving, registering and discharging of patients updating data in the hospital payment system organizing and scheduling examination appointments providing assistance to patients and senior managers, ensuring smooth running of services monitoring of patient satisfaction Education ● Bachelor’s in Speech and Language Therapy, September 2017 – present Medical Faculty of Ss. Cyril and Methodius University, Skopje ● High School Degree in Hospitality and Tourism, September 2008 – May 2012 High School “Lazar Tanev”, Skopje Personal skills Proven work experience in sales Excellent sales skills Impressive communication, interpersonal and computer skills A highly dedicated and responsible worker Customer-oriented attitude Excellent selling communication and negotiation skills Efficient and able to work under pressure to meet deadlines Adaptability and flexibility experience in interacting with people from different cultures and backgrounds, gained through working in multicultural environments Advanced written and spoken communication skills fluency in English good computer literacy and working knowledge of MS Office Familiarity with CRM