Jana

 Jana Henry Customer Service Representative Reliable customer service representative with eight years experience growing alongside firm with an expanding online presence. Possess conflict resolution training and ability to type 25 words per minute. Looking to continue providing exceptional service with each customer interaction. Experience Education - Customer Service Representative Velox Performance Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. 2013 – 2017 Customer Service Representative ARK Teleservices Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. 1999 – 2004 Secondary School Education Clendon Mason Memorial Secondary School Skills Creativity Leadership Organization Problem solving Teamwork Contact Belmont, Dennery, Saint Lucia (758)- -