Jan Vladimir Padilla

WORK HISTORY Technical Support Representative Alorica Philippines | November 2017 to present - Provides technical support to customers using maintenance procedures created with company products. - Learns about products and services and keep up to date with changes to be able to respond promptly and answer customer's inquiries and resolve their issues. Customer Service Representative Convergys | September 2014 to October 2015 JAN VLADIMIR PADILLA - Provides prompt, accurate and courteous response to customers. - Solve routine and complex customer's problems on their accounts. Data Encoder/Converter ABOUT ME I am a critical thinker and have high attention to detail. I am also organized and has the ability to multitask as I already experienced working in different teams. CORE SKILLS Customer Service Data Entry Facebook Advertising Social Media Management Basic Photo/Video Editing Google Docs, Drive, Sheet MS Office CONTACT DETAILS Email:-Skype: Jan Vladimir Padilla LinkedIn: linkedin.com/in/janvladimir-padilla-8292b6204 Facebook: facebook,com/ janvladimir.padilla Instagram: padillajanvladimir Land Titling Computerization Project | June 2009 to December 2011 - Enters data, maintains databases and client files, manages hard copies, scans documents and handles other data related tasks. - Communicate with clients to obtain guidance for the conversion process. ACADEMIC HISTORY Technological Insitute of the Philippines Undergraduate | SY 2006 to 2009 BS in Electronics and Communications Engineer TESTIMONIAL "To work with such a hardworking person like Jan Vladimir is a huge honor for me and our team. Back when I was still his Team Manager, his independence, knowledge and dedication to work really helped us in reaching our goal each month. Now, he continues to do a job well done and if given a chance, I would love to work with him again!" - Ryan Jay Rabosa Operations Manager, Alorica Philippines